Take control of your cash flow with QX’s Order to Cash (O2C) outsourcing services in the UK. Reduce DSO, streamline collections, and cut operational costs.
Get In TouchThe order-to-cash (O2C) cycle is a multi-step, transaction-heavy process, and that complexity is exactly what drives up operating costs, creates room for error, and slows down the cash coming into the business.
Through its order to cash process outsourcing services, QX Global Group works closely with clients to understand their specific needs, deliver process excellence, implement smart automation, and create a smoother, more professional customer experience. The focus is not just on processing transactions, but on improving cash flow, reducing DSO, and giving finance teams cleaner visibility across the cycle.
As one of the leading order to cash outsourcing providers in UK, we support the full O2C cycle, from billing and credit control through collections, cash application, and reporting, so your onshore teams can shift their focus to higher-value, strategic work.
The order-to-cash cycle has a direct impact on two things every business cares about: how quickly cash comes in, and how customers experience the process of paying. When collections, billing, and dispute resolution are managed inconsistently, DSO rises and customer relationships come under strain, often at the same time.
QX’s O2C solutions are designed to strengthen both. By bringing process excellence, smart automation, and dedicated O2C expertise to the cycle, we help businesses improve cash flow and reduce operating costs while maintaining a smooth, professional experience for their customers. The benefits below reflect where that impact is felt most.
Free onshore teams to focus on high value functions.
Improve company cash flow by building a dedicated team of O2C experts.
Deliver a smoother and more professional experience to your customers.
Achieve significant cost savings and efficiency gains by partnering with O2C specialists.
Timely and effective O2C cycles are vital for a company’s cash flow, making it critical for organisations of all types and sizes. Through its outsourced Accounts Receivable services, QX implements best practices and process excellence to ensure that your business gets paid on time, while maintaining strong customer relationships.
Read MoreAt QX, we focus on making sure that you get paid promptly by adhering to credit control best practices and process excellence. With clear performance benchmarks and SLAs, our services ensure that you achieve your cash flow goals while reducing operating costs.
Read MoreBusinesses often end up spending a huge chunk of time, money and effort in billing processes such as generating bills, updating customer information and reviewing customer contracts. Under its O2C services, QX offers comprehensive billing solutions, allowing companies to set up offshore teams that work in tandem with onshore teams to optimise the billing process and improve cash flow management.
Read MoreResolving customer queries on time and providing them easy access to data makes a big part of ensuring a good customer experience. Query resolution can be an exhaustive task that can drain your company resources and take the focus away from critical functions. Partner with QX to set up a dedicated Customer Helpdesk, enabling customers to access relevant information, reduce queries, while rapidly resolving any disputes that may arise.
Read MoreOrganisations often find themselves struggling to collect and better utilise customer data in order to provide personalised service and build stronger relationships. Through its Customer Master Management service, QX builds and maintains customer master data, ensuring that your team has the right information at hand to deliver personalised treatment to your customers.
Read MoreMost businesses, especially rapidly growing ones, end up spending a lot of time and resources in their month-end processes. In addition to placing an extra burden on the core accounting teams, these processes also take the focus away from critical functions. Through its month-end closing service, QX provides reliable and accurate support to organisations, helping them shave several days off on their month-end and management accounts preparation process.
Read MoreA company’s O2C process can involve a large number of transactions and functions, leading to severe complexities. Through its O2C reporting service, QX identifies your specific business needs to deliver in-depth, timely and accurate reports through personalised and intuitive dashboards.
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An award-winning company that is both SOC 2 and GDPR Compliant
ACCA- approved Gold Employer
ISO 27001 compliance for security & ISO 9001 compliant for quality management
A steady stream of qualified accountants through the QX Academy
Stay on top of all accounting jobs with QX Tracker App
Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
Here are some of the most frequently asked questions around Order to Cash outsourcing. If you have a question that isn’t answered here, please feel free to contact our sales team – they’ll be happy to help!
Order-to-cash (O2C) services cover the full cycle of receiving a customer order through to collecting payment. This includes billing, credit control, accounts receivable, collections, cash application, dispute resolution, and reporting. Managed well, they help businesses get paid faster, protect cash flow, and maintain a smooth customer experience.
The order-to-cash (O2C) process is multi-step, transaction-heavy, and prone to error when handled manually. Outsourcing brings process discipline, specialist expertise, and automation to the cycle, helping businesses reduce operating costs, lower DSO, and free internal teams to focus on higher-value work, without weakening customer relationships.
An end-to-end order-to-cash (O2C) solution typically covers billing and invoicing, credit control, accounts receivable, collections, cash application, customer master management, dispute resolution, month-end closing, and reporting. Bringing these under one connected process removes handoff gaps and gives finance leaders clear visibility from order through to payment.
Order-to-cash outsourcing improves cash flow by making collections more consistent, resolving disputes faster, and keeping receivables from ageing unnecessarily.
High DSO usually comes from delayed invoicing, inconsistent follow-ups, and slow dispute resolution. Order-to-cash outsourcing addresses these directly through structured collections, clear ownership, and disciplined credit control, helping businesses bring DSO down in a measurable and sustainable way.
In modern order-to-cash operations, automation speeds up repetitive tasks like invoice generation, cash application, and payment reminders while reducing manual error. Applied to a well-structured process, it improves accuracy and turnaround times and gives teams the visibility to focus on exceptions rather than routine processing.
Order-to-cash outsourcing reduces costs by removing manual effort, standardising workflows, and scaling capacity without continuous hiring. At the same time, more disciplined collections and cleaner billing accelerate cash conversion, so businesses improve cash flow and lower operating costs together, rather than trading one off against the other.
The right order-to-cash outsourcing service provider should combine process depth, experience across major accounting and O2C software, and strong data security and compliance credentials. SLA-backed performance, transparent reporting, flexible engagement models, and a proven ability to deliver both cost savings and cash flow improvement are equally important markers of a reliable partner.
QX Global Group’s end-to-end order-to-cash outsourcing services combine a unique people, process, and platform approach to manage the full O2C cycle, from billing and credit control through collections, cash application, and reporting. With SOC 2 and GDPR compliance, ISO certifications, and access to qualified talent, we help businesses improve cash flow, reduce DSO, and lower operating costs.
