Order-to-cash Order-to-cash

Outsourced O2C Services

Improve O2C workflows, implement intelligent automation and add scalability to your F&A teams

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Streamline Order to Cash (02C) Cycles with Best Practices & Smart Automation

An order-to-cash (O2C) cycle is a complex chain of processes that starts from the point when a business receives an order to the point when the customer makes the payment for the good or service received. The multi-step and complex nature of an O2C cycle brings about high operation costs and makes it prone to errors, prompting finance leaders to look for ways to optimise their O2C process.

Through its outsourced O2C services, QX works closely with the clients to identify their specific organisational needs to deliver process excellence, implement smart automation and deliver a more wholesome customer experience.

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Future Focus

Free onshore teams to focus on high value functions.

Automation Services

Process Optimisation

Improve company cash flow by building a dedicated team of O2C experts.

Better Customer Experience

Deliver a smoother and more professional experience to your customers.

Reduced Costs

Achieve significant cost savings and efficiency gains by partnering with O2C specialists.



Accounts Receivable

Timely and effective O2C cycles are vital for a company’s cash flow, making it critical for organisations of all types and sizes. Through its outsourced Accounts Receivable services, QX implements best practices and process excellence to ensure that your business gets paid on time, while maintaining strong customer relationships.

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Credit Control

At QX, we focus on making sure that you get paid promptly by adhering to credit control best practices and process excellence. With clear performance benchmarks and SLAs, our services ensure that you achieve your cash flow goals while reducing operating costs.

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Businesses often end up spending a huge chunk of time, money and effort in billing processes such as generating bills, updating customer information and reviewing customer contracts. Under its O2C services, QX offers comprehensive billing solutions, allowing companies to set up offshore teams that work in tandem with onshore teams to optimise the billing process and improve cash flow management.

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Customer Helpdesk

Resolving customer queries on time and providing them easy access to data makes a big part of ensuring a good customer experience. Query resolution can be an exhaustive task that can drain your company resources and take the focus away from critical functions. Partner with QX to set up a dedicated Customer Helpdesk, enabling customers to access relevant information, reduce queries, while rapidly resolving any disputes that may arise.

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Customer Master Management

Organisations often find themselves struggling to collect and better utilise customer data in order to provide personalised service and build stronger relationships. Through its Customer Master Management service, QX builds and maintains customer master data, ensuring that your team has the right information at hand to deliver personalised treatment to your customers.

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Month-end Closing

Most businesses, especially rapidly growing ones, end up spending a lot of time and resources in their month-end processes. In addition to placing an extra burden on the core accounting teams, these processes also take the focus away from critical functions. Through its month-end closing service, QX provides reliable and accurate support to organisations, helping them shave several days off on their month-end and management accounts preparation process.

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A company’s O2C process can involve a large number of transactions and functions, leading to severe complexities. Through its O2C reporting service, QX identifies your specific business needs to deliver in-depth, timely and accurate reports through personalised and intuitive dashboards.

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Software Capabilities

Choose the Best Finance & Accounting Outsourcing Services Provider

SOC 2 and GDPR Compliant

An award-winning company that is both SOC 2 and GDPR Compliant

ACCA- approved Gold Employer

ACCA- approved Gold Employer

ISO 27001 compliance for security

ISO 27001 compliance for security & ISO 9001 compliant for quality management

A steady stream of qualified accountants

A steady stream of qualified accountants through the QX Academy

QX Tracker App

Stay on top of all accounting jobs with QX Tracker App

Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent

Explore Resources


7 Best Practices to Optimise Your O2C Process

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Case Study

Streamlining Credit Control & AR for Recruitment Giant

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How Credit Control Experts Help Bring Down DSOs

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Here are some of the most frequently asked questions around O2C outsourcing. If you have a question that isn’t answered here, please feel free to contact our sales team – they’ll be happy to help!

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