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Credit Control Services

Improve cash flow, avoid bad debts and build stronger customer relationships with outsourced Credit Control services

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Optimise Your Working Capital with QX’s Credit Control Services

Optimising cash flow and avoiding bad debts are two key objectives of any successful business. This is why setting up an efficient credit control function is extremely important for any business – no matter how big or small. However, the complex nature of credit control processes can often make it a big burden on in-house accounting teams.

Through its outsourced credit control services, QX ensures that you get paid promptly by adhering to credit control best practices and process excellence. Benefit from process excellence, reduce burden on accounting teams and drive focus to core business activities with QX’ s credit control services.

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Reduced DSO

Introduce a team of dedicated credit control experts to your business to reduce your DSO and cash collection shortfalls.

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High Performance Teams

Implement a highly effective credit control process through daily monitoring on call logs, real-time status on number of ledgers chased by the staff and call barging.


Better Customer Experience

Ensure that your business relations are not hampered as our trained credit control communication experts send out ample but polite reminders.

Future Focus

Benefit from our team of credit control experts to free onshore teams of mundane credit control tasks.

Audit Support Services

Customised Reporting

Unlock upselling opportunities and improve collection strategies with tailored MIS reports and detailed debtor’s reports.


  • Pre-invoice check
  • Invoicing
  • Post-invoice verification
  • Chasing via telephone, email, fax
  • Follow-up for invoices and payments promised
  • Dunning letters and statements
  • Update remittance advices and receipts from bank statement
  • Cash allocations
  • Debt collection against previous aged debtors’ report
  • Liaise with legal & compliance department for legal action
  • Credit control MIS reports
  • Aged debtors report with last month comparison and commentary
  • Collection by age of the debtor
  • Debtors’ report with comments on debtors older than 60 days and 90+ days
  • Debtors’ ledger review
  • Suspected debtors – “Debtors can’t pay” and “Debtors wouldn’t pay” analysis
  • Reports for debtors “On stop”, debtors for “Legal actions”, debtors for “Recommencement”

Software Capabilities

The QX team works with industry-standard software to streamline finance and accounting. Additionally, we are also flexible to incorporating any additional systems in our solutions to suit your specific organisational needs.

Explore Resources


How Expert Credit Control Companies Help Reduce DSOs

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Qualities of High-performing Credit Control Professionals

Qualities of High-performing Credit Control Professionals

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Streamlining Credit Control
Case Study

Streamlining Credit Control for Recruitment Giant

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Here are some of the most frequently asked questions around Credit Control outsourcing. If you have a question that isn’t answered here, please feel free to contact our team – we’ll be happy to help!

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