Shared Services and GBS Services

Scalable Delivery Models to Build Resilient Operations and Accelerate Transformation

Amidst disruptions caused by the pandemic, rapid technology advances and upheavals in the global markets, organisations need transformative solutions to age-old problems.

To accomplish this, businesses are leveraging a range of advanced delivery models which help them build agile & scalable operations, optimise costs, accelerate digitization, embed process governance best practices, and foster innovation.

What are Shared Services and Global Business Services?

Shared Services

The Shared Services model is designed to deliver non-core but mission critical services to a business, while improving efficiency, driving a better customer experience, and reducing cost. With focus on client needs, effective use of technology and process optimisation, the Share Service Center strives for continuous improvement.

This may often involve centralizing the delivery of back-office functions from one team to all the business brands. Shared Services typically relies on geographically unconstrained teams, standardized processes and technology enablement to allow the organisation to access better customer services and extract greater value from the functions.

Global Business Services

Global Business Services (GBS) is the next level of model maturity, which functions as the umbrella under which Shared Services, Centers of Excellence, Outsourcing and other delivery models are unified. GBS covers multiple regions/locations, operating units and functions/service lines. As more functions and sub-functions are added, there are greater synergies and GBS leadership usually operates as a business unit in its own right, reporting to the top leadership.

GBS goes beyond transaction and administrative services to deliver a more customer-centric experience, unlocking data insights that inform enterprise-wide decision making, and drive a globalized support strategy.

Why Partner
with QX

Improved Turnaround
Times

Higher Efficiency &
Lower Costs

Infinite Scalability with
RPA Bots

Real-time, Customised
Reporting

Enhanced Quality
Control & Compliance

Standardization & Consistency
Across the Business

QX’s Shared Services and GBS Solutions

QX offers end-to-end solutions, right from
consulting & assessment to setting up, scaling
& running delivery centers.

Assessment to
Implementation

Assessment & Feasibility Study
Business Case and Recommendations
Design & Build
Deploy & Implementation
Stabilize & Optimize
Change Management
Location Analysis
Technology Enablement such as Robotic Process Automation

Robotic Process
Automation

End-to-End Robotic Process Automation Implementation
RPA Assessment & Process Suitability
RPA Business Case & Automation Roadmap
Proof of Concept
Building RPA Center of Excellence (CoE)
Bots Development & Management
Proprietary QX Bots

GBS consulting

Assessment & development of GBS strategy
Establishment of global governance model
Development of global process ownership
Engagement of value-added services

Outsourcing Assessment
and Setup

Optimal Sourcing Model Design
Near-shore/offshore team setup
Process optimisation & Continuous improvement
Finance transformation
Digital Transformation

Technology Enablement

ERP implementation and optimization strategy
HCM system implementation and optimization
Documentation Management implementation and optimization
Scanning tools selection and implementation
Purchasing Requisitioning tools selection and implementation
Workflow tools selection and implementation
Business Intelligence tools selection and implementation
RPA technology selection and implementation
Support for new implementations, integrations and data migrations

Business case

Stakeholders Analysis
Benchmarking
Location Analysis
Developing a new operating model

Shared Services and GBS

Future-ready delivery models to enable & accelerate business transformation

Scalable Delivery Models to Build Resilient Operations and Accelerate Transformation