Amidst disruptions caused by the pandemic, rapid technology advances and upheavals in the global markets, organisations need transformative solutions to age-old problems.
To accomplish this, businesses are leveraging a range of advanced delivery models which help them build agile & scalable operations, optimise costs, accelerate digitization, embed process governance best practices, and foster innovation.
The Shared Services model is designed to deliver non-core but mission critical services to a business, while improving efficiency, driving a better customer experience, and reducing cost. With focus on client needs, effective use of technology and process optimisation, the Share Service Center strives for continuous improvement.
This may often involve centralizing the delivery of back-office functions from one team to all the business brands. Shared Services typically relies on geographically unconstrained teams, standardized processes and technology enablement to allow the organisation to access better customer services and extract greater value from the functions.
Global Business Services (GBS) is the next level of model maturity, which functions as the umbrella under which Shared Services, Centers of Excellence, Outsourcing and other delivery models are unified. GBS covers multiple regions/locations, operating units and functions/service lines. As more functions and sub-functions are added, there are greater synergies and GBS leadership usually operates as a business unit in its own right, reporting to the top leadership.
GBS goes beyond transaction and administrative services to deliver a more customer-centric experience, unlocking data insights that inform enterprise-wide decision making, and drive a globalized support strategy.
Capacity flexibility and rapid scaling
Lean, efficient and cost-effective operations
Accelerated business and digital transformation
Improved data & insights for better decision-making
Embedded best practices and process governance
Superior customer experience with improved quality of service
QX offers end-to-end solutions, right from consulting & assessment to setting up,
scaling & running delivery centers.
