Meet Our Leaders

Pom Chakravarti is the Group CEO of QX Global Group, responsible for setting and evolving the strategic direction of the company while nurturing a strong leadership team to drive its execution. With nearly two decades of experience in the Shared Services and Global Business Services (GBS) industry, Pom has a proven track record of driving business transformation, spearheading geographic expansion, and managing successful acquisitions.

Pom joined QX in 2005 and has held multiple roles within the group’s businesses in the UK, India, and Ireland. His career at QX began with roles in service delivery operations, progressing to support and lead various business functions before stepping into a strategic role. In his previous role as Chief Strategy Officer, Pom was instrumental in working closely with the Group CEO and the QX Board to focus on business strategies, client solutions, and M&A opportunities.

Pom’s expertise includes designing solutions that accelerate growth through efficient operating models, helping clients overcome challenges in setting up GBS or Shared Service teams. He frequently speaks at industry forums in the UK, sharing insights on outsourcing and business transformation.

Pom is a management graduate with a specialization in Finance & Marketing. Based in our London office since 2017, he continues to drive QX’s strategic growth ambitions while providing consulting and advisory support to clients ranging from partners at accountancy firms to CFOs and CXO-level executives in mid-to-large enterprises.

Frank Robinson is the Executive Board Director at QX Global Group, where he plays a pivotal role in guiding the company’s strategic direction and governance. Previously, Frank served as the Group CEO, leading the Executive Board and senior leadership team in the day-to-day running of the company, consistent with the strategy and commercial objectives set by the Board.

Frank joined QX Global Group in January 2019 as Group Commercial Director, bringing extensive experience from senior sales and marketing roles in the UK’s largest and fastest-growing food businesses, where he served at the Board level for 15 years. He was promoted to Group CEO in October 2019 and has been instrumental in driving the company’s growth and expansion.

Frank graduated from Sheffield City Polytechnic with a BTEC in Business Studies and later earned an Executive MBA from ECR Europe’s Progressive Management Programme, studying at prestigious institutions including INSEAD, Paris; Wharton University, Pennsylvania; St Gallen University, Switzerland; MSU, Germany; and London Business School.

Frank lives in Scarborough, North Yorkshire, with his wife, Amanda. He is an avid cook and enjoys hosting dinners for friends. He follows his father’s keen interest in distance walking and is a long-suffering Leeds United fan. In his spare time, you can often find him riding his vintage Lambretta scooter around the seafront.

Phil is the Chief Transformation Officer of QX Global Group, and Chief Executive Officer of Chazey Partners. He has more than 25 years of experience in Finance, Shared Services, Technology, and Outsourcing.

Prior to Chazey Partners, he was Group VP and CFO of Cendant TDS International, which encompassed all areas of Finance across four continents, including Decision Support, Financial Planning & Analysis, Controllership, and Financial plus certain HR Shared Services. Prior to Cendant, Phil was VP Finance and Corporate Controller at 3Com Corporation.

He led far-reaching organizational, technology, service delivery, and business process improvement initiatives resulting in the global roll-out of ERP solutions and Shared Services encompassing Finance, HR, Supply Chain, Logistics and Customer Support.

Phil is a Chartered Accountant and has a BA Honors Degree in Economics from the University of Exeter. He is a member of Financial Executives International (FEI).

He is an avid runner and recently appeared in a television commercial about Robotic Process Automation, presented to an audience of over 1 million US households.

Snehal Patel, a Chartered Accountant has over 18 years of exposure in multi-cultural environments spearheading Corporate Finance. With hands-on experience in financial controlling & accounting, auditing, advisory, managing IFRS/ Ind-AS assignments, and proficiency in formulating financial policies & strategies, he has played a transformational role in optimizing the financial journey of QX.

Snehal’s primary area of expertise includes conducting statutory audits, internal audits, consolidation assignments, and tax audits for manufacturing, engineering, oil and gas, power, pharmaceutical, and other sectors.

He has held critical positions at Deloitte and Sintex where he applied his planning and financial acumen to increase revenues, reduce costs, and drive financial and operational deliverables.

A stickler for detail, his knowledge of international markets places him in good stead to look after the financial positioning of QX Global Group.

Mahesh is a BPM and FAO industry veteran with 20 years of experience in the field, and one of the very first employees of QX Global Group, having been a part of the company since 2004.

Mahesh focuses on delivering value-added, transformative services that fuel client success. He collaborates closely with C-suite and Finance leaders to enable global businesses to scale, optimize and transform their finance functions through a balance of People, Process, and Platform.

Over the years, Mahesh has enabled clients to build future-ready accounting operations by leveraging Shared Services and GBS models and setting up high-performing offshore, onshore and nearshore teams.

Mahesh spearheads the F&A team of 1000+ accountants and payroll experts that functions as the Centre of Excellence for O2C, P2P, R2R, and HRO activities or top recruitment, property management, rental housing, aerospace, and wine & spirits companies across the UK, EU, and USA. Under his leadership, the F&A division has achieved significant YoY growth, backed by a track record of 100% successful transitions and consistent delivery within stringent SLAs.

He is a qualified Chartered Accountant from The Institute of Chartered Accountants of India and a graduate of IIM Ahmedabad’s prestigious Senior Management Program.

Akhilesh has over 18 years of experience in the BPM industry in various management positions and, as the Chief Customer Officer for the Group, he is now actively working with our clients in the UK and the US markets helping them set up their Recruitment and F&A operations offshore. Highly influential and well-liked in the industry, Akhilesh is responsible for sales across multi-regions, consisting of all Recruitment and Finance & Accounting customers.

Akhilesh is a customer-centric, goal-oriented leader with diverse leadership experience gained through his roles in operations and sales and by working with several BPM companies. His experience in international business operations places QX Global Group in an optimal position to expand and develop its business in a fast paced environment.

When he’s not helping clients transform their business operations you can find him at the gym working out or playing various sports.

Sagar Ahuja, an ACCA qualified chartered Accountant and an MBA from Cardiff University, UK, has over 16 years of leadership experience in finance and accounts outsourcing. An accounting outsourcing evangelist, his views and opinions have been covered in reputed international magazines and publications for accountants.

He has a successful and proven track record of spearheading the development of multidisciplinary teams that are committed to client servicing, establishing business and stakeholder objectives while delivering growth and profitability.

Over the years, he has worked very closely with Partners and Directors of Large, Medium and Small Accounting Firms while establishing their business processes successfully, and helping them to make outsourcing an integral part of their practice.

At QX, he is a board member and leads QX Accounting Services’ efforts to grow its presence across target geographies with a robust, reputable, and sustainable business footprint while establishing QXAS as the go-to accounting outsourcing services provider for clients.

Rachel Thomas oversees and drives the strategic global Employee Experience for QX Global group. She has served as a leader in various marketing & commercial roles for 15 years and since the last decade, she has focused on the human side, working across many sectors including Food & Drink, Health & Beauty, Schools & Universities, Charities & Technology across the UK, USA, Australia & India.

Rachel’s core objective has always been to inspire organisations to empower and engage their people and amplify the power of teamwork, to support a high performance work culture. At QX, she leads business growth and transformation through the lens of people. She manages various functions including recruitment, succession planning, learning and career development, diversity & belonging, wellbeing, employee engagement, pay and benefits and employee relations.

A strategic & creative thinker, with a wealth of leadership experience, passionate about understanding and getting the best out of people, delivering a quality service that makes a difference.

Shailaja comes with over three decades of experience in the IT and ITeS space. She has held executive leadership positions in global organisations like GE Capital International Services, HCL BPO, SITEL, Steria and Hays Business Solutions.

A proven leader in steering strategic goals of organisations towards successful implementation and achieving target RoI, Shailaja has helped several large corporations set up successful Indian operations.

As an Advisor to the QX Board, she supports the organization in identifying new business opportunities across geographies and bringing in progressive solutions, scalable technology, and operations platforms resilient to an ever-transforming macroeconomic business environment. She also lends her expertise in operational governance and practices enabling QX to stay competitive in achieving its strategic goals.

Shailaja’s core expertise lies in Operations management, Risk Management, Strategic Business Development, and Quality standards across diverse segments. These include BFSI, RPO/HRO, Retail, Utilities, Supply Chain Management, Telecom, IT Operations, IT App Development, and Support.

She is a graduate with professional qualifications in Business Management-IMD Lausanne, Switzerland, Operations Management-McGill University-Montreal, Finance and Strategy-Ashridge University-UK, and Certified Green Belt in Six Sigma.

Shailaja has been lauded for her leadership skills in various forums and organizations and has contributed her insights in panel discussions and electronic media.

A widely travelled hiking and trekking aficionado, she revels in nature and its bounties.

Beginning his career at the British Council in the 1980s, David has since played a key role in the student accommodation sector at prestigious universities including Goldsmiths, SOAS, and UCLan. His noteworthy eight-year tenure as Director of Residential Services at LSE witnessed transformative growth and innovation in the school’s residential offerings, emphasizing his proficiency in strategic development and operational excellence.

Transitioning from the Higher Education sector in 2008, David embarked on a 14-year journey with iQ Student Accommodation, where roles included Chief Operating Officer and Commercial Director. His tenure at iQ was marked by significant advancements in service quality, expansion of the student accommodation portfolio, and the implementation of innovative business strategies. These played a key role in iQ’s acquisition by Blackstone for £4.7 billion in 2020, a then UK record for a private real estate transaction.

At QX Global Group, David leverages his extensive background in the PBSA and university sectors and his understanding of high-impact outsourcing to fuel strategic growth and enhance operational excellence. His expertise in spearheading growth and transformation initiatives plays a crucial role in driving QX’s onward journey of expansion and evolution.

Philip Hillman brings over 35 years of experience in real estate and was one the first advisors to the fledgling Purpose-Built Student Accommodation (PBSA) sector in the UK in the early 1990’s.

A Fellow of the Royal Institution of Chartered Surveyors, he has led transactions totalling circa £15 billion. Philip’s role in the student housing sector has been recognized with awards including Property Week’s ‘PBSA Personality of the Year’ in 2018 and an induction into the ‘PBSA Hall of Fame’ in 2021.

Having Graduated in Land Management from The University of Reading in 1984, Philip then worked as a volunteer teacher in rural Kenya. Philip began his UK real estate career in 1986. Philip was at various times Chairman of Alternative Real Estate and Chairman of Living Capital Markets at global real estate advisor JLL, where based in London, he led numerous high-profile transactions that helped shape the landscape of the dynamic student housing sector.

Now with QX Global Group as a Sr. Consultant for the Living Real Estate Sectors, Philip utilizes his Living sector knowledge and sector contacts to foster strategic growth and innovation, particularly in the UK and European markets. His efforts are crucial in broadening QX’s reach within the PBSA, Co-living and Build-To-Rent sectors, enhancing both service delivery and operational efficiency.

Philip is a strong proponent of the ‘Living’ concept, focusing on creating dynamic and supportive communities. Philip is a regular speaker at Living sector conferences in the UK and abroad.

Philip holds various consultancy roles, including Strategic Board Advisor to UK student housing business Abodus and as an advisor to SLE Global, who are developing student housing in Ghana.

Kate is the Company Secretary at QX and has worked with the business since Chris Robinson founded it in 2003. She supports the day-to-day administrative functions of the business, including compliance and finance. Additionally, she manages the QX Head Office in Skipton, working with her team to support our global offices and clients as and when required.

She possesses more than 20 years of experience in the payroll sector, PAYE, and other HMRC compliance and brings with her the knowledge and insights from working with a range of payroll sizes and client types. She joined QX Ltd as Payroll Manager and is known within the company as the “payroll guru”. Before joining QX Ltd, Kate was part of a payroll team within one of the UK’s largest medical recruitment agencies which supplies locums into the NHS.

Kate has excellent attention to detail with the ability to manage multiple clients’ payrolls seamlessly and accurately while maintaining up-to-date knowledge of associated legislation, processes, and protocols.

Russell Michna is the Managing Director of QX in the USA and Canada, with management insight of all industries and services across the region.

He is also responsible for the development of customer relationships, brand management as well as back-office operations for our subsidiary, Chazey Partners. He has a proven history of delivering complex projects including the reorganization of multiple business functions, organizational rebranding, and multiple product launches. He has 15 years of experience in finance, marketing, and operations and is well-suited to supporting leadership teams to create employee-centric and customer-focused projects.

Russell is a member of the Institute of Management Accountants and has a bachelor’s and master’s degree from Western Illinois University.

Esteban Carril is the Managing Director of QX in Latin America, with management oversight for all of QX and its subsidiary, Chazey Partners services in Latin America.

He has over 20 years of Finance, Shared Services, and Operations management experience in different multinational companies. Prior to joining Chazey, he held several top management positions in Latin America.

He was the Latin America Shared Service Director for Latin America at EMC Corporation where he was responsible for establishing and optimizing a multi-task shared service center across the whole region. Prior to EMC, he was the Latin Shared Service Director for 3Com where he led the rollout of SAP in 8 Latin American countries while also responsible for the transformation into a Shared Services model.

Esteban is a CPA graduate from the Universidad de Buenos Aires and has an executive MBA degree with honors from IAE, Universidad Austral. He also attended management and leadership courses at Wharton School and Babson College. Esteban is fluent in English, Spanish, and Portuguese.

Vimal is a veteran of the BPO and ITES space, with 14 years of experience in the Recruitment sector. He has been instrumental in Heading Service Delivery, Process Improvement & Process Re-engineering & Key Account Management while delivering Service Excellence in his prior ventures dealing with clients across the UK, Europe, Middle East & Australia.

An MBA from ICFAI University Hyderabad, he is an inspiring leader with great people management skills, which have helped him to scale mid-sized to large offshore teams and deliver high performance. Vimal also brings a great deal of experience into Strategic Account Management, Operations Excellence, Risk Mitigation by Process Improvement & Process Re-engineering and Team Building.

Vimal is highly organised, goal oriented, independent and hardworking and will stand beside his team in difficult times to provide a conducive environment for success.

Bhavik Mehta is a seasoned operations and sales expert with many years of demonstrable expertise in managing the demanding finance and accounting needs of diverse clients. His deep-seated proficiency in accounting practices and multi-geography tax legislation enables him to understand the requirements of clients across geographies and deliver customized finance and accounting solutions with an eye on business productivity and profitability.

His professional expertise straddles operations, business development and client relationship management and this allows him to bridge the gap between client expectations and delivery.

At QXAS, he works with accounting firms and practices in the UK, US, Ireland, Canada and Australia to connect them with an outsourced team of accounting and tax experts who act as an extension of their internal team.

Abhijeet is a seasoned F&A operations expert, with more than a decade spent in transitioning, managing and optimising finance and accounting operations. He oversees the F&A operations, with a focus on helping our clients optimise and transform their business processes.

During his last 12 years with QX, he has enabled several clients from recruitment, PBSA, manufacturing and many other industries to achieve cost savings and efficiency gains through business process optimisation.

A Master of Commerce and a certified project management expert (Lean Six Sigma Black Belt) with years of experience in core F&A operations, Abhijeet blends operational experience and project management expertise for transition management, solution designing and client relationship management.

His expertise in all front-end and back-end finance functions, combined with a readiness to take on the most challenging assignments, makes him an invaluable asset to clients.

Niraj is qualified Chartered Accountant with close to 20 years of successful experience spanning various roles in professional service organisations, including 13 years in KPMG. He heads QX’s Canadian Master Franchise for the TaxAssist group, with a focus on empowering finance professionals to open there and grow their own accountancy practices.

Backed by his experience of serving clients across Taxation, Auditing, and Financial services domains for the UK, US and India, he excels in assessing and implementing business transformation initiatives and advising professionals on how to deploy them effectively.

A certified Six Sigma Green Belt Champion and EGMP certified professional from the prestigious IIM-B, he has been actively involved in leading strategic initiatives, driving change management programs, and optimising operations.

Hitesh Samvedi has more than 18 years of experience in installing, troubleshooting, and maintaining telecommunications equipment. He is an expert in designing and installing LAN, WAN, Voice Connectivity, and different operating systems. He is a firm believer in the power of pervasive connectivity to empower businesses with improved efficiency, agility and scalability.

At QX, Hitesh directs a team responsible for the technical infrastructure, as well as, user support; they are on-call 24 hours a day and ensure that no IT problems hamper QX’s productivity. His team also monitors the remote administration of the Avaya G3Si PBX phone system installed in the UK office.

He is also focused on ensuring data integrity and security for all QX clients by configuring QX’s firewall systems and managing backups and data restoration services.

Jignesh has a Masters of Computer Applications degree together with close to 15 years of experience in developing diverse products in the recruitment, accounts, and payroll sectors. He is an expert in creating web portals, employing different technologies such as .Net, C#, Visual Basic, INGRES and Superbase.

At QX, Jignesh has developed highly-functional and integrated systems including a document vendor dat parser, email date scrapper, management system, a time-management system, a payroll system, and CRM tools for internal usage, as well as external client applications.

Jignesh plays a crucial role in helping QX’s clients identify effective and optimum software solutions that help them solve their specific business problems. Working closely with the operations teams, the software services team also plays a part in optimising processes through personalised digitisation and intelligent automation solutions.

Chuy has over 20 years of experience in the IT industry, with a focus on shared services, process transformation, and robotic process automation (RPA). He is responsible for the Global Intelligent Automation Business Unit, which helps clients on their intelligent automation journey by leveraging the confluence of digital workforce, AI, and data.

As a Global Delivery Lead, Chuy is responsible for the design and implementation of RPA Centers of Excellence (CoEs), bot development, and managed services across multiple software platforms. He has also set up shared services centers from scratch and built expertise in all enterprise processes for both SAP and Oracle. Chuy has implemented innovative shared services offerings, including an RPA CoE and marketing shared services. He has also led a strategic process for a global company to optimize delivery locations around the world and led the transition of large missions.

Chuy is an Industrial Engineer with an MBA from Thunderbird School of Global Management. He has been a columnist for Nearshore Americas and Shared Services and Outsourcing Network (SSON), and holds a US patent issued in 2008. Chuy enjoys playing squash and jogging. He is passionate about all sports and is a fan of Chivas, the most famous Mexican soccer team.

Chas Moore is the Vice President of Transformation, currently heading up the Integration Management Office, while actively supporting several projects with advisory support, quality assurance, and technical expertise. Chas joined QX subsidiary, Chazey Partners, ten years ago and led several projects as the senior project manager in the private sector (Gilead Sciences, Varian Medical Services), higher education (University of California System, Claremont University Consortium), and government (US Department of Health & Human Services, Canadian Department of Fisheries and Oceans). Chas is passionate about practical solutions for complex systems. Throughout his career, Chas has gravitated towards challenging roles that required new thinking and innovation.

With over 25 years of experience, Chas has held several senior roles including chief financial officer, internal auditor, corporate director, college instructor, and vice president. He is a Chartered Accountant (CA), Certified Professional Accountant (CPA), professional facilitator, trained public speaker, certified in business continuity management, and holds a bachelor’s degree in microbiology from the University of British Columbia.

Early in his career, Chas was heading towards becoming a medical doctor, but a lack of desire for the sight of blood and live germs, drove him towards accounting and working in healthcare administration for fourteen years, before joining Chazey Partners. Chas recently earned his black belt in Chito-Ryu Karate and continues to train as work and travel allow.

Alex Douglas joined Chazey Partners in 2021 as a Technology and Business Process Integration Lead. He has over 15 years of experience in leading and delivering finance and technology transformation services, with projects spanning multiple phases and geographies.

His expertise includes:

• Delivering large-scale Oracle ERP implementations
• Redesigning global finance processes
• Integrating acquired businesses (financial reporting, technology, people, and processes)
• Diversifying businesses
• Redesigning and reimplementing global charts of accounts

Alex has managed global project teams across multiple geographies, including the Americas, Europe, and APAC. He is experienced in architecting finance and technology solutions, and bridging the gap between the business and technical units. He is a subject matter expert in business processes and is able to leverage technology to align with global strategic business initiatives, delivering cost-effective solutions.

Alex is a Certified Accountant and is a family man who supports his children’s hobbies and sports at the weekend.

Adriano is a former CFO with over 25 years of experience in strategic turnarounds, business transformation, and project leadership. He has a proven track record of success in designing and implementing cross-functional SSC/GBS/BPO/CoE solutions for global companies. He is an expert in optimizing back-end and front-end functions to create value and restore profitable growth.

Adriano has worked with companies in multiple locations and time zones, and he is fluent in multiple languages. He is a people-oriented leader with a strong track record of success in building and leading high-performing teams.

In his most recent assignments, Adriano implemented the SSC and CoE for one of the most prominent and traditional Japanese organizations, and he also led the Digital Innovation and Service Center for a world leader in the automotive aftermarket industry.

Adriano holds an executive MBA, is a Certified Chartered Accountant, and an Official Statutory Auditor.

Vishal is a sales, marketing and customer success professional with 18 years of work experience. In the last 11 years, he has dedicated himself to managing the development and execution of multi-channel marketing plans to drive revenue and growth.

Vishal has been associated with QX for more than a decade. During this period, he has worked closely with QX Business Units to develop marketing strategies to meet revenue targets, generated ideas to promote the QX brand through multi-channel messaging and developed campaigns to increase marketing qualified leads and sales revenue. Vishal currently serves as the VP of Branding & Communications.

A Bachelor in Commerce and a TESOL-certified teacher with a UCLA Brand Management certification, Vishal has strong interpersonal skills and the ability to collaborate effectively with multiple stakeholders. These skills have allowed him to adapt, manage multiple projects and lead teams effectively, ensuring the successful implementation of complex projects.

Amit Simon is an MBA in Information Technology and an engineer, which puts him in a unique position to play a leadership role in ensuring all of QX business processes meet the highest standards of efficiency and compliance.

Amit has a rich experience of more than 18 years working with client service delivery teams in areas of quality, customer satisfaction, business process improvements, documentation, IT, information security, data protection laws and consulting.

At QX, Amit is the Data Protect Officer and his brief is to ensure the company complies with stringent data protection laws and ISO standards. He led QX’s march towards becoming the first Indian outsourcing company to be GDPR compliant by achieving the BS 10012 certification from BSI

Rahul is distinguished in the IT and ITES industry with over two decades of experience, having assumed senior leadership roles at esteemed organizations such as TechMahindra, HCL, Wunderman, and Ienergizer.

He is renowned for his strategic planning capabilities and his proficiency in establishing customer-centric processes with significant business impacts. Rahul has adeptly steered and delivered intricate, large-scale projects across various sectors, including E-commerce, Telecom, Travel, Government, and Fintech, showcasing his versatile project management skills.

At QX, Rahul is entrusted with leading the Center of Excellence (QX Automation Acceleration Center), providing services like SAAS, BPM, BTS, Analytics, and continuous process improvements, alongside software solutions for all business units. His role is pivotal in enhancing operational efficiency and accuracy for all existing and future clients.

On personal front, Rahul enjoys his family life in Noida with his wife and their six-year-old daughter. His leisure activities include badminton, cricket, and chess, showcasing his well-rounded personality and commitment to a balanced lifestyle.

Chandresh Panchal is an MBA in Finance and an out and out results man. His decade long association at QX has seen him play a critical leadership role in managing the activities of diverse administrative and staff functions that are an integral to finance, human resources, information technology, planning, supply, and other corporate services.

He has earned a solid reputation for bringing in new efficiencies to various critical aspects at QX including safety compliance, infrastructure support, budgeting OPEX & CAPEX for facility/admin and more that have facilitated smoother functioning of QX’s facilities and administration.

Chandresh is known for the enthusiasm he brings to each and every aspect of his work and the pride he takes in achieving key ‘employee services’ objectives. He is also an avid reader and travel enthusiast.

Chandra Sharma is an MBA in Finance with an unending appetite for knowledge, which has seen him pursue a Chartered Accountant and Company Secretary course. With his qualifications, he has performed multi-functionary roles at QX with panache. Starting as a management accountant in the house finance department, he moved on to a UK accounting role, and then led the HR function, finally moving into a Corporate Relations function.

In his current role, he works with colleges, government agencies, affiliate members and more to create brand awareness and source a talent pool for the QX Academy. His core focus is on facilitating brand recognition for QX and ensuring that the QX brand is recognized as a trusted name in finance, accounting, and recruitment process outsourcing.

Niraj Jain, an accomplished professional with a Master of Law degree, leads the Legal and Compliance division at QX. In this role, he is dedicated to providing a wide range of legal and compliance services across all our global business verticals. He has more than 15 years of experience as a legal professional and has worked in diverse industries spanning E-Commerce, Information Technology, Insurance, BPO & KPO and more. With a specialization in Intellectual Property Rights (IPR), Niraj is involved in both the legal and commercial side of transactions.

He aims to understand the business from multiple perspectives including functional, technical, commercial and legal to offer customized legal services tailored to meet the specific needs of a business.

At QX, the activities he oversees include drafting, negotiations, vetting of all genres of contracts, reviewing of policies & processes and every activity that has a bearing on the company’s global business from a legal standpoint.

Nihar is a highly accomplished and experienced professional with over 22 years of expertise in growth strategy, business transformation, corporate development, market intelligence, strategic partnerships, and process improvement. As the Vice President, Operations, and Centre Head of our Vadodara delivery center, he oversees Operational Excellence, People Management, Client Engagement, Financial Management, and Compliance & Risk Management, promoting a culture of continuous improvement and innovation for the centre.

With a background in project management and a strong understanding of Lean Six Sigma, Nihar is well-equipped to lead and manage complex projects and initiatives. He has a strong Consulting and Research background with McKinsey & Company.

He has a proven track record of delivering results, demonstrated by his successful tenure at Nielsen IQ, where he managed global projects for Fortune 500 clients and worked across 35+ countries projects and helped the organization achieve significant financial savings.

In addition to his professional accomplishments, Nihar is a dedicated leader who values continuous improvement and has a strong commitment to his team’s success. He also enjoys hobbies such as swimming, reading, and spending time with his family.

Bala is an experienced professional with 19 years of expertise in Business Process Management, particularly in managing large-scale Service Delivery Operations. He currently serves as the Vice President of Operations and Center Head of Mumbai, leading the QX Mumbai centre and overseeing Operational Excellence, People Management, Client Engagement, Financial Management, and Compliance & Risk Management, promoting a culture of continuous improvement and innovation for the Mumbai centre.

Bala has a strong background in people management, client management, P&L management, Six Sigma Methodology, and Data Analysis. His skills have been instrumental in managing various projects and bringing industry best practices to QX.

He has previously worked at Cognizant as a Deputy General Manager, managing financial services clients for North American regions. In addition to his professional responsibilities, Bala is a dedicated leader who values teamwork and collaboration and spends his free time pursuing hobbies such as cooking and spending time with his family.

Abhishek is an experienced professional with 18+ years of experience in the BPO/KPO/ITES industry. His expertise in Business Process Management, project management, analytical skills, customer service, strategic planning, and operations management makes him the perfect choice as the Vice President, Business Operations, and Centre Head of our delivery centre in Noida. His background in these areas allows him to effectively lead and manage the centre, by overseeing Operational Excellence, People Management, Client Engagement, Financial Management, and Compliance & Risk Management, promoting continuous improvements and growth of the centre.

Abhishek is PMP, CSM, & Six Sigma certified and has a very strong hold in Project Management, People/Team Management, Six Sigma Methodologies, & P&L Management.

Before joining QX, Abhishek worked as a Team Manager at Cognizant, successfully managing several projects for UK & Australia-based clients. His experience and skills make him a valuable asset to the QX organization and a key leader in driving the company’s success.

In addition to his professional responsibilities, Abhishek is also a dedicated family man who values spending time with family & loved ones.