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Credit Control Solutions

Outsourced Credit Control solutions to reduce bad debts, optimize cash flow and improve business relationships

Optimize Cash Flow and Increase Working Capital with QX’s Credit Control Solutions

The credit control function is extremely important for any business, no matter big or small, as it is directly linked to optimization of cash flow and avoidance of bad debts. However, the credit control process, by nature is complex and time-consuming, which can make it a big burden on in-house accounting teams.

QX is a leading outsourced finance & accounting solutions provider offering a range of credit control solutions that ensure that your business gets paid promptly. Outsource your credit control to QX to reduce burden on accounting teams and drive focus to core business activities.

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Credit Control Solutions Benifits


  • Reduced DSO: Work with a team of dedicated credit control experts to bring down your DSO and cash collection shortfalls.
  • Improved Customer Experience: Well-trained communications experts ensure that your customers get ample but polite reminders, so that relationships are not impacted.
  • Performance-driven Teams: Processes for daily monitoring on call logs, call barging, real-time status on number of ledgers chased by the staff and screen display on the floor for call stats visibility.
  • Future Focus: Outsource mundane credit control tasks and allow your core accounting team to focus fully on business growth and transformation.
  • Customized Reporting: Receive MIS reports, tailored to your specifications, along with detailed debtor’s reports, with insightful data on customer behavior.

Credit Control Solutions


  • Pre-invoice check
  • Invoicing
  • Post-invoice verification
  • Chasing via telephone, email, fax
  • Follow-up for invoices and payments promised
  • Dunning letters and statements
  • Update remittance advices and receipts from bank statement
  • Cash applications
  • Debt collection against previous aged debtors’ report
  • Liaise with legal & compliance department for legal action
  • Credit control MIS reports
  • Aged debtors report with last month comparison and commentary
  • Collection by age of the debtor
  • Debtors’ report with comments on debtors older than 60 days and 90+ days
  • Debtors’ ledger review
  • Suspected debtors – “Debtors can’t pay” and “Debtors wouldn’t pay” analysis
  • Reports for debtors “On stop”, debtors for “Legal actions”, debtors for “Recommencement”

Choose the Best Finance & Accounting Outsourcing Services Provider

An award-winning company that is both SOC 2 and GDPR Compliant

ACCA- approved Gold Employer

ISO 27001 compliance for security & ISO 9001 compliant for quality management

A steady stream of qualified accountants through the QX Academy

Stay on top of all accounting jobs with QX Tracker App

Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent

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Here are some of the most frequently asked questions around Credit Control outsourcing. If you have a question that isn’t answered here, please feel free to contact our sales team – they’ll be happy to help!

There are several benefits associated with outsourcing credit control to an experienced partner – namely, elimination of bad debts reduction in late payments and improved business relationships. Working with a third-party service provider can also allow your business to keep systematic record of clients, templatize due date reminders, provide swift query resolution and conduct polite but firm follow-ups. Finally, these specialists can also facilitate identification and implementation of right technology, which in turn simplifies and automates various tasks related to credit control.

A. No! It is often believed that outsourcing results into reduced business control but that is not true, especially when you partner with an experienced solutions provider. A specialist partner will function according to the structure and rules laid out in your business contract. In addition, whether the specialist takes care of the entire credit control function or just a few of its activities, is entirely dependent on you. They will not have the final say in your business decisions or strategies.

Cost saving is one of the key benefits of outsourcing credit control to a third-party vendor. However, the figure will vary depending on the size of the organization and the number of transactions and vendors it employs. Several businesses have saved costs ranging between 40-60%. Additionally, streamlining processes and improving efficiency adds to your overall savings.

An experienced specialist partner will have the capability to work with all major collection software systems. They are also up-to-date with the latest technologies and adapt to them within very short time frames. Some of the major software packages you should look out for include SAP Business One, Oracle E-Business Suite, SAP Concur, Kofax, Docuware, Access and Microsoft Dynamics NAV.

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