Shared-Services Shared-Services

Shared Services and GBS

Future-ready delivery models to enable & accelerate business transformation

Scalable Delivery Models to Build Resilient Operations and Accelerate Transformation

Amidst disruptions caused by the pandemic, rapid technology advances and upheavals in the global markets, organisations need transformative solutions to age-old problems.

To accomplish this, businesses are leveraging a range of advanced delivery models which help them build agile & scalable operations, optimise costs, accelerate digitization, embed process governance best practices, and foster innovation.

Scalable Delivery

What are Shared Services and Global Business Services?

Shared Services

Shared Services

The Shared Services model is designed to deliver non-core but mission critical services to a business, while improving efficiency, driving a better customer experience, and reducing cost. With focus on client needs, effective use of technology and process optimisation, the Share Service Center strives for continuous improvement.

This may often involve centralizing the delivery of back-office functions from one team to all the business brands. Shared Services typically relies on geographically unconstrained teams, standardized processes and technology enablement to allow the organisation to access better customer services and extract greater value from the functions.

Global Business Services

Global Business Services (GBS) is the next level of model maturity, which functions as the umbrella under which Shared Services, Centers of Excellence, Outsourcing and other delivery models are unified. GBS covers multiple regions/locations, operating units and functions/service lines. As more functions and sub-functions are added, there are greater synergies and GBS leadership usually operates as a business unit in its own right, reporting to the top leadership.

GBS goes beyond transaction and administrative services to deliver a more customer-centric experience, unlocking data insights that inform enterprise-wide decision making, and drive a globalized support strategy.

Why Partner
with QX

Improved Turnaround Times

Improved Turnaround

Higher Efficiency &
Lower Costs

Infinite Scalability with
RPA Bots

Real-time, Customised Reporting

Real-time, Customised

Enhanced Quality
Control & Compliance

Standardization & Consistency

Standardization & Consistency
Across the Business

QX’s Shared Services and GBS Solutions

QX offers end-to-end solutions, right from
consulting & assessment to setting up, scaling
& running delivery centers.

Assessment to

  • Assessment & Feasibility Study
  • Business Case and Recommendations
  • Design & Build
  • Deploy & Implementation
  • Stabilize & Optimize
  • Change Management
  • Location Analysis
  • Technology Enablement such as Robotic Process Automation

Robotic Process

  • End-to-End Robotic Process Automation Implementation
  • RPA Assessment & Process Suitability
  • RPA Business Case & Automation Roadmap
  • Proof of Concept
  • Building RPA Center of Excellence (CoE)
  • Bots Development & Management
  • Proprietary QX Bots

GBS consulting

  • Assessment & development of GBS strategy
  • Establishment of global governance model
  • Development of global process ownership
  • Engagement of value-added services

Outsourcing Assessment
and Setup

  • Optimal Sourcing Model Design
  • Near-shore/offshore team setup
  • Process optimisation & Continuous improvement
  • Finance transformation
  • Digital Transformation

Technology Enablement

  • ERP implementation and optimization strategy
  • HCM system implementation and optimization
  • Documentation Management implementation and optimization
  • Scanning tools selection and implementation
  • Purchasing Requisitioning tools selection and implementation
  • Workflow tools selection and implementation
  • Business Intelligence tools selection and implementation
  • RPA technology selection and implementation
  • Support for new implementations, integrations and data migrations

Business case

  • Stakeholders Analysis
  • Benchmarking
  • Location Analysis
  • Developing a new operating model

Schedule a no-obligation consultation

Schedule a complementary 30-minute consultation with us to know how we can help achieve your Robotic Process Automation goals.

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