Credit Control

Reduce bad debts and optimize cash flow with personalized debt collection services


Optimizing cash flow and avoiding bad debts are two key objectives of any successful business. Setting up a good credit control system is the starting point for both.

QX offers bespoke credit control services for businesses in the US, allowing them to implement credit control best practices and process excellence. Well-defined service level agreements (SLAs) and performance metrics ensure that you receive real and measurable cost savings along with increased efficiency.

Improve Cash Flow with Outsourced Debt Collection Services

Timely payment

Ensure timely payments and reduce debtor days by focusing on accurate invoicing, clear payment terms, assisted payments and quick customer query resolution.

Reduced bad debts

Before beginning the project, we work with you to determine a chasing plan, with clear rules for credit limit and frequency of reminders through dunning letters, emails, fax and calls. Timely identification and escalation help keep aged debtor numbers down.

Cost savings

Avail all the benefits of process rigor and dedicated credit control, but at significantly reduced processing costs through dependable and safe outsourcing.

Seamless communication

Communicate with your dedicated accounting team at QX over phone, via mail or through video conferencing. Qualified professionals also communicate appropriately with customers, ensuring good relationships.

Personalized reporting

MIS reports, tailored to your specifications, along with detailed debtor’s reports, deliver insightful data on your customer behavior, unlocking upselling opportunities and improved collection strategies.

Looking to set up an offshore credit control team for your business?

Credit Control Services

At QX, we focus on making sure that you get paid promptly by implementing our unique people, process and platform model. At the same time, we ensure that our services help you build stronger customer relationships.

Credit Control Services

Pre-invoice check
Post invoice verification
Chasing via telephone, email or fax
Follow up for invoices and payments promised
Dunning letters and statements
Update remittance advices and receipts from bank statement
Cash applications
Debt collection against previous Aged Debtors’ report
Liaise with legal & compliance department for legal action
Credit control MIS reports
Aged Debtors report with last month comparison and commentary Collection by age of the debtor
Debtors’ report with comments on debtors older than 60 days and 90+ days
Debtors’ ledger review
Suspected debtors – “Debtors can’t pay” and “Debtors wouldn’t pay” analysis
Reports for Debtors “On Stop”, Debtors for “Legal actions”, Debtors for “Recommencement”

QX Success Stories

Read how QX’s credit control services benefitted our clients across industries:

Streamlining Credit Control and Accounts Receivable for Leading Recruitment Business
How we helped ABPL streamline AR activities and reduce operational overheads

Software Abilities

The QX team works with industry-standard software to streamline finance and accounting. We are also flexible to incorporating any additional systems in our solutions to suit your organizational needs

Resource Zone

Explore to know more about credit control outsourcing

10 steps to improve your credit control process

If your credit control function is all over the place, one of the biggest challenges your business will face is cash flow disruption. Here’s how you can improve your credit control process in ten steps.

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Key AR challenges faced in recruitment and how to solve them

Cash flow is a key concern from finance leaders in the recruitment sector. Overcoming challenges related to accounts receivable and credit control is the key to a good cash flow.

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Credit control problems hurting media & publishing companies

A credit control process strikes a balance between recovering the money that is owed to your business and maintaining a pleasant relationship with your customers. Learn how the media & publishing industry is tackling credit control problems.

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Partner with QX to transform your credit control processes