An order-to-cash (O2C) cycle commonly refers to the process of taking orders via different means, ensuring timely delivery of goods and services, proper invoicing and collections, issue resolution and reporting, and analytics for a business. However, the multi-step and complex nature of an O2C cycle brings about high operation costs and makes it prone to errors.
Improve efficiency through workflow optimization, leverage smart automation, reduce Days Sales Outstanding (DSO) and add agility to your O2C cycles with QX’s outsourced O2C solutions. At the same time, benefit from QX’s unique partnership approach which allows us to work closely with clients to identify their specific organizational needs to deliver a superior customer experience.
Optimise Working Capital: Work with collection experts to reduce working capital tied in accounts receivable.
Improved Customer Experience: Streamline your receivables to deliver a smoother customer experience.
Digitisation Support: Add agility to your processes by implementing technology & automation.
Future Focus: Outsource repetitive O2C tasks to a team of experts and shift focus to high-value functions.
Order-to-cash cycles play a critical role in determining a company’s cash flow and eventually, in optimizing business performance. Leveraging best practices, industry knowledge and smart automation, QX delivers cost effective and more efficient accounts receivable solutions to clients across the US & UK.
The credit control function is extremely important for any business, no matter big or small, as it is directly linked to optimization of cash flow and avoidance of bad debts. QX offers a range of credit control solutions that ensure that your business gets paid promptly.
Bill generation, customer information updation and customer contract reviewing are some key finance functions that can be extremely tedious and time-consuming in nature. The QX billing team follows a unique partnership approach that allows us to work closely with our clients for optimization projects and perform the day-to-day activities required to meet their specific business goals.
A big part of providing a seamless customer experience involves resolving queries on time and allowing customers to access data easily. As a part of its O2C range of services, QX offers customer helpdesk support to its clients across the US & UK. Our outsourced customer helpdesk solutions ensure effective customer relationship management and deliver a memorable business experience.
Customer Master Management
In the modern business scenario, organizations that leverage customer data to provide their customers personalized services are more likely to be successful. As a part of its O2C range of solutions, QX offers expert assistance in building & maintaining customer data for all your customers, for all the relevant fields including quotations, contacts, order history, credit limits, credit worthiness and more.
Onshore teams often end up spending a big chunk of their time on the month-end closing process, especially when the volume of customers and transaction is high. The QX team holds rich industry expertise and has helped several leading businesses shave several days off on their month-end. We optimize this process by maintaining standard data, right from the start, which facilitates the management accounts preparation process.
QX leverages intuitive dashboards and a personalized approach to provide timely, accurate and in-depth reporting solutions pertaining to all your O2C aspects. We adhere to industry best practices which allows our partners to optimize their O2C and stay in control of their business finances.
The QX team works with a combination of software to transform O2C processes for our clients. In addition, we are also open to working with your existing systems or any other software that might suit your business needs better.
An award-winning company that is both SOC 2 and GDPR Compliant
ACCA- approved Gold Employer
ISO 27001 compliance for security & ISO 9001 compliant for quality management
A steady stream of qualified accountants through the QX Academy
Stay on top of all accounting jobs with QX Tracker App
Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
The order-to-cash (O2C) function is a vital component of any successful business. It impacts revenue, customer interactions, customer retention rates, and overall business growth. ...Read More
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Here are some of the most frequently asked questions around O2C outsourcing. If you have a question that isn’t answered here, please feel free to contact our sales team – they’ll be happy to help!
Most businesses choose to outsource their O2C in order to streamline collections, reduce Days Sales Outstanding (DSOs) an improve their company cash flow by adding agility to their O2C processes. An experienced finance & accounting outsourcing partner can also help businesses overcome staffing issues by introducing specialized O2C experts to your business to deliver significant cost savings. In addition, working with a specialized partner can also help build scalable teams and streamline processes.
Picking the right outsourcing partner for your O2C function is a critical business decision that can determine the success or failure of your outsourcing project. Below are some of the things you should keep in mind while picking your outsourcing partner:
QX has been working with clients across industries to transform their O2C processes. On partnering with QX, you can reap the following benefits:
Ever since its inception in 2003, the QX has been providing all kinds of outsourced finance & accounting services, including O2C solutions to clients in the UK & US. We work with businesses of all sizes, spread across industries property management, student housing, recruitment and manufacturing, amongst others.