Best Practices & Smart Automation to Streamline Order to Cash (O2C) Cycles

 

An order-to-cash (O2C) cycle commonly refers to the process of taking orders via different means, ensuring timely delivery of goods and services, proper invoicing and collections, issue resolution and reporting, and analytics for a business. However, the multi-step and complex nature of an O2C cycle brings about high operation costs and makes it prone to errors.

Improve efficiency through workflow optimization, leverage smart automation, reduce Days Sales Outstanding (DSO) and add agility to your O2C cycles with QX’s outsourced O2C solutions. At the same time, our unique partnership approach allows us to work closely with clients to identify their specific organizational needs to deliver a more wholesome customer experience.

OUTSOURCE YOUR O2C FUNCTIONS TO A TEAM OF FINANCE EXPERTS AND REAP THE FOLLOWING BENEFITS:

 

Improve cash flow and reduce operating costs
Deliver a smoother and more satisfying experience to your customers
Reduce working capital tied in accounts receivable
Free onshore teams to focus on high value functions

Our Solutions

ACCOUNTS RECEIVABLE

Order-to-cash cycles play a critical role in determining a company’s cash flow and eventually, in optimizing business performance. Leveraging best practices, industry knowledge and smart automation, QX delivers cost effective and more efficient accounts receivable solutions to clients across the US & UK.

CREDIT CONTROL

The credit control function is extremely important for any business, no matter big or small, as it is directly linked to optimization of cash flow and avoidance of bad debts. QX offers a range of credit control solutions that ensure that your business gets paid promptly. Our team leverages credit control best practices and process excellence to help our clients build stronger customer relationships.

BILLING

Bill generation, customer information updation and customer contract reviewing are some key finance functions that can be extremely tedious and time-consuming in nature. The QX billing team follows a unique partnership approach that allows us to work closely with our clients for optimization projects and perform the day-to-day activities required to meet their specific business goals.

CUSTOMER HELPDESK

A big part of providing a seamless customer experience involves resolving queries on time and allowing customers to access data easily. As a part of its O2C range of services, QX offers customer helpdesk support to its clients across the US & UK. Our outsourced customer helpdesk solutions ensure effective customer relationship management and deliver a memorable business experience.

CUSTOMER MASTER MANAGEMENT

In the modern business scenario, organizations that leverage customer data to provide their customers personalized services are more likely to be successful. As a part of its O2C range of solutions, QX offers expert assistance in building & maintaining customer data for all your customers, for all the relevant fields including quotations, contacts, order history, credit limits, credit worthiness and more.

MONTH-END CLOSING

Onshore teams often end up spending a big chunk of their time on the month-end closing process, especially when the volume of customers and transaction is high. The QX team holds rich industry expertise and has helped several leading businesses shave several days off on their month-end. We optimize this process by maintaining standard data, right from the start, which facilitates the management accounts preparation process.

REPORTING

QX leverages intuitive dashboards and a personalized approach to provide timely, accurate and in-depth reporting solutions pertaining to all your O2C aspects. We adhere to industry best practices which allows our partners to optimize their O2C and stay in control of their business finances.

Want to know how QX’s O2C solutions enable organizational transformation for our clients?
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Software Capabilities

The QX team works with a combination of software to transform O2C processes for our clients. In addition, we are also open to working with your existing systems or any other software that might suit your business needs better.

Learn more about how O2C outsourcing can improve cash flow and reduce operation costs for your business.

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