With digitisation of the purchasing process, today’s suppliers and vendors expect to access information and responses online. Our accounts payable Supplier Helpdesk Support services enable suppliers to access relevant information with ease. These services help reduce supplier queries, while also rapidly resolving any queries that may arise.
We offer the AP supplier helpdesk support as a part of our P2P suite of services. Our Supplier Helpdesk ensures that your organisation provides a good experience, leading to stable and strong supplier relationships.
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Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
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Here are some of the most frequently asked questions around Supplier Helpdesk outsourcing. If you have a question that isn’t answered here, please feel free to get in touch – we’ll be happy to help!
Setting up a Supplier Helpdesk is an important front-office function that has to be performed by businesses of all sizes, across industries. Small to medium companies look to partner with a sourcing agency for this particular task and eliminate the need of hiring dedicated onshore resources. On the other hand, large-sized companies take to outsourcing to address high volume of queries and deliver a seamless supplier experience.
Cost saving is often one of the main reasons why businesses consider setting up outsourced supplier helpdesks. Though the exact figure depends on the size of the organization and the volume of incoming queries, businesses usually end up saving 40-60% of their operational costs. Additionally, streamlined processes and elimination of need to hire onshore resources adds to your overall savings.
While outsourcing your F&A tasks to a third-party vendor, you must consider the following points:
QX has been providing a range of outsourced P2P services, including Supplier Helpdesk to businesses in the UK since 2003. We work with SMEs to large-sized organsations spread across industries like PBSA, recruitment, manufacturing and wines & spirits amongst others. We follow a unique partnership approach which allows us to understand the specific organisational needs of our clients, devise customised solutions and ensure seamless transition to revamped processes.