Topics: Order-to-cash cycle

Order-to-Cash Excellence: Essential O2C KPIs for Business Efficiency (INFOGRAPHIC)

Posted on December 28, 2023
Written By Miyani Lourembam

16 Key Metrics in Order-to-Cash (O2C) Process

Order-to-cash (O2C) is a critical and multifaceted process that intersects with every functional area within an organisation, be it sales, finance, or customer support. A thorough examination of O2C data helps detect previously hard-to-spot trends in mistakes, revenue loss, and issues affecting customer satisfaction. Additionally, the billing and accounts receivable aspects of the O2C process are crucial in defining the company’s cash inflow. Collection delays can lead to complications in accounts payable, payroll, potential acquisitions, and other liquidity-related challenges. Therefore, effectively handling a dependable and steady O2C process demonstrates that your organisation is versatile and skilled in multiple areas. Building on this foundation, our infographic will delve into the essential O2C Key Performance Indicators (KPIs) every business must monitor for an efficient O2C process.

Essential O2C KPIs for Business Efficiency

Regularly measuring and analysing these KPIs can help businesses identify areas for improvement, enhance customer experiences, and improve cash flow and profitability. It is essential to understand that the ideal metrics can vary based on the industry, company size, and market conditions. Handling these KPIs can be challenging, and that’s where O2C outsourcing can be a strategic decision. Outsourcing can relieve your team of this complexity, allowing them to concentrate on their core responsibilities while ensuring that your O2C operations are both efficient and effective. Also, it is advisable to engage with O2C outsourcing partners or analysts for a more tailored and accurate assessment of what constitutes an ‘ideal’ KPI for a specific business or industry that has expertise in the area of O2C processes and can provide data that are specific to the relevant market and operational context.

Originally published Dec 28, 2023 03:12:42, updated Apr 16 2024

Topics: Order-to-cash cycle


Don't forget to share this post!

Related Topics

Offshore Recruiting Guide to Legal & Regulatory Best Practices

Navigating Offshore Recruiting: A Compre...

18 Apr 2024

Offshore recruiting has become an integral part of many businesses aiming to access a diverse talent...

Read More
Best Active Candidate sourcing methods

Stop Waiting for Qualified Candidates to...

17 Apr 2024

In the ever-evolving landscape of talent acquisition, finding the right candidates for a job opening...

Read More
Why Choose India for Outsourcing Candidate Sourcing?

Why India Tops the List for Outsourcing ...

15 Apr 2024

The global economy has undergone a significant shift, making the recruitment and hiring of the right...

Read More
Us Elections 2024 and its Impact on the Staffing Industry

US Elections 2024: Staffing Industry Ins...

11 Apr 2024

In November 2024, the United States will witness its 60th quadrennial presidential election. With on...

Read More