The client is a global supplier of healthcare staff. Its clients include several NHS trusts and private
sector organisations in the UK. With a specialization in the allocation of temporary nurses, doctors, mental health professionals and healthcare managers, they are required to process thousands of timesheets every week. Timely and accurate payroll processing is vital for the continued success of client’s business.
As a consequence of rapid growth in their business, our client saw a massive increase in the number of timesheets they needed to process. This put a strain on their payroll team and they found it difficult to recruit and retain skilled payroll specialists. They therefore sought an external payroll provider who could:
Healthcare payroll processing is one of the core competencies of QX F&A. With years of experience in working on identical projects, we already had a clear idea of standard processes, common issues and best practices for healthcare payroll processing. To transition, we started with query resolution over the phone and moved on to payroll timesheet processing within weeks. Our activities as the part of the solution included: