Our Leadership Team

Ravi Kurani

Managing Director, EMEA

Ravi Kurani is the Country Head at QX, leading all strategic and business aspects of the company’s North America growth strategy.

As a leader of our North American growth strategy, he helps the company’s clients in the Accountancy, Student Housing, Manufacturing, Property Management, and Hospitality sectors to improve their performance and unlock untapped value by leveraging best-in-class outsourcing solutions, services, and technology partnerships.

Ravi re-joined QX in February 2021 after serving as a Head of Business Development with a financial solutions providers based out of the Greater Boston Area. Ravi was a part of the QX Global Group from 2007 to 2018. In his last role, he was a Global Head of Business Development at QX, applying business transformation thinking into the front, middle and back-office areas of its client’s businesses to drive innovation and automation.

Ravi holds a Master’s Degree in Finance from Griffith University, Australia.

Russell Michna

Managing Director, USA & Canada

Russell is responsible for the development of customer relationships, brand management as well as the back-office operations for Chazey Partners. He has a proven history of delivery complex projects including the reorganization of multiple business functions, organizational rebranding and multiple product launches. He has 10 years of experience in finance, marketing and operations and is well suited to supporting leadership teams to create employee centric and customer focused projects.

Russell is a member of the Institute of Management Accountants and has a bachelor and master degree from Western Illinois University.

Esteban Carril

Managing Director, LATAM

Esteban is an executive with 20 years of Finance, Shared Services and Operations management experience in different multinational companies. Prior to joining Chazey, he held several top management positions in Latin America.

He was the Latin America Shared Service Director for Latin America at EMC Corporation where he was responsible for establishing and optimizing a multi-task shared service center across the whole region. Prior to EMC, he was the Latin Shared Service Director for 3Com where he led the rollout of SAP in 8 Latin American countries while also responsible for the transformation into a Shared Services model.

Esteban is a CPA graduated in Universidad de Buenos Aires and have an executive MBA degree with honors from IAE, Universidad Austral. He also attended management and leadership courses at Wharton School and Babson College. Esteban is fluent in English, Spanish and Portuguese.

Vimal Joshi

SVP – Operations, RPO

Vimal is a veteran of the BPO and ITES space, with 14 years of experience in the Recruitment sector. He has been instrumental in Heading Service Delivery, Process Improvement & Process Re-engineering & Key Account Management while delivering Service Excellence in his prior ventures dealing with clients across the UK, Europe, Middle East & Australia.

An MBA from ICFAI University Hyderabad, he is an inspiring leader with great people management skills, which have helped him to scale mid-sized to large offshore teams and deliver high performance. Vimal also brings a great deal of experience into Strategic Account Management, Operations Excellence, Risk Mitigation by Process Improvement & Process Re-engineering and Team Building.

Vimal is highly organised, goal oriented, independent and hardworking and will stand beside his team in difficult times to provide a conducive environment for success.

Bhavik Mehta

SVP - Accounting Operations

Bhavik Mehta is a seasoned operations and sales expert with many years of demonstrable expertise in managing the demanding finance and accounting needs of diverse clients. His deep-seated proficiency in accounting practices and multi-geography tax legislation enables him to understand the requirements of clients across geographies and deliver customized finance and accounting solutions with an eye on business productivity and profitability.

His professional expertise straddles operations, business development and client relationship management and this allows him to bridge the gap between client expectations and delivery.

At QXAS, he works with accounting firms and practices in the UK, US, Ireland, Canada and Australia to connect them with an outsourced team of accounting and tax experts who act as an extension of their internal team.

Abhijeet Soni

SVP – Operations, F&A

Abhijeet is a seasoned F&A operations expert, with more than a decade spent in transitioning, managing and optimising finance and accounting operations. He oversees the F&A operations, with a focus on helping our clients optimise and transform their business processes.

During his last 12 years with QX, he has enabled several clients from recruitment, PBSA, manufacturing and many other industries to achieve cost savings and efficiency gains through business process optimisation.

A Master of Commerce and a certified project management expert (Lean Six Sigma Black Belt) with years of experience in core F&A operations, Abhijeet blends operational experience and project management expertise for transition management, solution designing and client relationship management.

His expertise in all front-end and back-end finance functions, combined with a readiness to take on the most challenging assignments, makes him an invaluable asset to clients.

Niraj Mehta

SVP – QXAS, Canada operations

Niraj is qualified Chartered Accountant with close to 20 years of successful experience spanning various roles in professional service organisations, including 13 years in KPMG. He heads QX’s Canadian Master Franchise for the TaxAssist group, with a focus on empowering finance professionals to open there and grow their own accountancy practices.

Backed by his experience of serving clients across Taxation, Auditing, and Financial services domains for the UK, US and India, he excels in assessing and implementing business transformation initiatives and advising professionals on how to deploy them effectively.

A certified Six Sigma Green Belt Champion and EGMP certified professional from the prestigious IIM-B, he has been actively involved in leading strategic initiatives, driving change management programs, and optimising operations.

Hitesh Samvedi

SVP – Information Technology

Hitesh Samvedi has more than 18 years of experience in installing, troubleshooting, and maintaining telecommunications equipment. He is an expert in designing and installing LAN, WAN, Voice Connectivity, and different operating systems. He is a firm believer in the power of pervasive connectivity to empower businesses with improved efficiency, agility and scalability.

At QX, Hitesh directs a team responsible for the technical infrastructure, as well as, user support; they are on-call 24 hours a day and ensure that no IT problems hamper QX’s productivity. His team also monitors the remote administration of the Avaya G3Si PBX phone system installed in the UK office.

He is also focused on ensuring data integrity and security for all QX clients by configuring QX’s firewall systems and managing backups and data restoration services.

Jignesh Gohil

SVP – Software Services

Jignesh has a Masters of Computer Applications degree together with close to 15 years of experience in developing diverse products in the recruitment, accounts, and payroll sectors. He is an expert in creating web portals, employing different technologies such as .Net, C#, Visual Basic, INGRES and Superbase.

At QX, Jignesh has developed highly-functional and integrated systems including a document vendor dat parser, email date scrapper, management system, a time-management system, a payroll system, and CRM tools for internal usage, as well as external client applications.

Jignesh plays a crucial role in helping QX’s clients identify effective and optimum software solutions that help them solve their specific business problems. Working closely with the operations teams, the software services team also plays a part in optimising processes through personalised digitisation and intelligent automation solutions.

Monil Hathi 

SVP – Marketing & Communications

A qualified MBA in Marketing, Monil Hathi has over 22 years of rich experience in strategy, marketing and business development. Over the past 16 years, Monil has been responsible to build and drive marketing function across various global technology companies.

Monil leverages his extensive experience of working with the management across CXO, Sales and Strategy functions to plan & align business priorities and execute high-impact marketing programs.

At QX, one of his key areas of focus is the implementation of tighter management processes to increase the efficiency and effectiveness of QX’s marketing function. A certified digital marketing expert, he also drives QX’s efforts to streamline and automate marketing processes.

On a personal level, Monil is a firm believer of continuous learning and improvement. When not devising innovative strategies, Monil can be found making his contribution to a greener environment or exploring his love for astrophysics.

Vishal Kurani 

VP, Branding & Communications

Vishal is a sales, marketing and customer success professional with 18 years of work experience. In the last 11 years, he has dedicated himself to managing the development and execution of multi-channel marketing plans to drive revenue and growth.

Vishal has been associated with QX for more than a decade. During this period, he has worked closely with QX Business Units to develop marketing strategies to meet revenue targets, generated ideas to promote the QX brand through multi-channel messaging and developed campaigns to increase marketing qualified leads and sales revenue. Vishal currently serves as the VP of Branding & Communications.

A Bachelor in Commerce and a TESOL-certified teacher with a UCLA Brand Management certification, Vishal has strong interpersonal skills and the ability to collaborate effectively with multiple stakeholders. These skills have allowed him to adapt, manage multiple projects and lead teams effectively, ensuring the successful implementation of complex projects.

Amit Simon

SVP – Business Excellence

Amit Simon is an MBA in Information Technology and an engineer, which puts him in a unique position to play a leadership role in ensuring all of QX business processes meet the highest standards of efficiency and compliance.

Amit has a rich experience of more than 18 years working with client service delivery teams in areas of quality, customer satisfaction, business process improvements, documentation, IT, information security, data protection laws and consulting.

At QX, Amit is the Data Protect Officer and his brief is to ensure the company complies with stringent data protection laws and ISO standards. He led QX’s march towards becoming the first Indian outsourcing company to be GDPR compliant by achieving the BS 10012 certification from BSI

Chandresh Panchal 

SVP – Employee Services

Chandresh Panchal is an MBA in Finance and an out and out results man. His decade long association at QX has seen him play a critical leadership role in managing the activities of diverse administrative and staff functions that are an integral to finance, human resources, information technology, planning, supply, and other corporate services.

He has earned a solid reputation for bringing in new efficiencies to various critical aspects at QX including safety compliance, infrastructure support, budgeting OPEX & CAPEX for facility/admin and more that have facilitated smoother functioning of QX’s facilities and administration.

Chandresh is known for the enthusiasm he brings to each and every aspect of his work and the pride he takes in achieving key ‘employee services’ objectives. He is also an avid reader and travel enthusiast.

Chandra Sharma

SVP – Corporate Relations

Chandra Sharma is an MBA in Finance with an unending appetite for knowledge, which has seen him pursue a Chartered Accountant and Company Secretary course. With his qualifications, he has performed multi-functionary roles at QX with panache. Starting as a management accountant in the house finance department, he moved on to a UK accounting role, and then led the HR function, finally moving into a Corporate Relations function.

In his current role, he works with colleges, government agencies, affiliate members and more to create brand awareness and source a talent pool for the QX Academy. His core focus is on facilitating brand recognition for QX and ensuring that the QX brand is recognized as a trusted name in finance, accounting, and recruitment process outsourcing.

Niraj Jain 

Senior Legal Counsel

Niraj Jain is a Master of Law and responsible for delivering end-to-end legal and compliance services to all global business verticals at QX. He has more than 15 years of experience as a legal professional and has worked in diverse industries spanning E-Commerce, Information Technology, Insurance, BPO & KPO and more. With a specialization in Intellectual Property Rights (IPR), Niraj is involved in both the legal and commercial side of transactions.

He aims to understand the business from multiple perspectives including functional, technical, commercial and legal to offer customized legal services tailored to meet the specific needs of a business.

At QX, the activities he oversees include drafting, negotiations, vetting of all genre of contract, reviewing of policies & processes and every activity that has a bearing on the company’s global business from a legal standpoint.

Mitesh Saha

SVP - Global Sales

Mitesh is a seasoned sales professional with 16 years of overall work experience. He is an expert in growing sales revenues with more than 10 years of hands-on experience leading sales functions for products and service-based organizations.

He specializes in managing the integration of sales, marketing, operations, customer service, and finance functions and is highly skilled at client nurturing and customer needs analysis, networking and rapport building, key account management, and people management.

At QX, Mitesh takes care of the overall sales function playing a crucial role in creating value for QX’s clients. Backed by his experience of mentoring professionals of different cultural and ethnic backgrounds, he excels in facilitating solutions across all levels and departments and developing effective working relationships across geographies.

Nihar Koya

AVP & Centre Head – Vadodara

Nihar is a highly accomplished and experienced professional with over 22 years of expertise in growth strategy, business transformation, corporate development, market intelligence, strategic partnerships, and process improvement. As the Associate Vice President and Center Head of our Vadodara delivery center, Nihar brings a wealth of knowledge and skills to the QX team.

With a background in project management and a strong understanding of Lean Six Sigma, Nihar is well-equipped to lead and manage complex projects and initiatives. He has a strong Consulting and Research background with McKinsey & Company.

He has a proven track record of delivering results, demonstrated by his successful tenure at Nielsen IQ, where he managed global projects for Fortune 500 clients and worked across 35+ countries projects and helped the organization achieve significant financial savings.

In addition to his professional accomplishments, Nihar is a dedicated leader who values continuous improvement and has a strong commitment to his team’s success. He also enjoys hobbies such as swimming, reading, and spending time with his family.

Bala Rajan

AVP & Centre Head – Mumbai

Bala is an experienced professional with 19 years of expertise in Business Process Management, particularly in managing large-scale Service Delivery Operations. He currently serves as the Associate Vice President and Center Head of Mumbai, leading the QX Mumbai center and overseeing people policies, processes, and infrastructure using Operational & Quality Management expertise

Bala has a strong background in people management, client management, P&L management, Six Sigma Methodology, and Data Analysis. His skills have been instrumental in managing various projects and bringing industry best practices to QX.

He has previously worked at Cognizant as a Deputy General Manager, managing financial services clients for North America regions. In addition to his professional responsibilities, Bala is a dedicated leader who values teamwork and collaboration, and spends his free time pursuing hobbies such as cooking and spending time with his family.

Abhishek Agarwal

AVP & Centre Head – Noida

Abhishek is an experienced professional with 18+ years of experience in the BPO/KPO/ITES industry. His expertise in Business Process Management, project management, analytical skills, customer service, strategic planning, and operations management makes him the perfect choice as the Associate Vice President and Centre Head of our delivery centre in Noida. His background in these areas allows him to effectively lead and manage the centre from all prospective, promoting continuous improvements and growth of the centre.

Abhishek is PMP, CSM, & Six Sigma certified and has a very strong hold in Project Management, People/Team Management, Six Sigma Methodologies, & P&L Management.

Before joining QX, Abhishek worked as a Team Manager at Cognizant, successfully managing several projects for UK & Australia-based clients. His experience and skills make him a valuable asset to the QX organization and a key leader in driving the company’s success.
In addition to his professional responsibilities, Abhishek is also a dedicated family man who values spending time with family & loved ones.