Client’s Challenges
- Struggled with last-minute shift requests, causing delays and service issues.
- Lost revenue due to shift management inefficiencies.
- Faced compliance gaps with doctors and nurses.
- Aimed for rapid growth to compete with industry leaders.
How QX Helped?
- Provided training to improve shift management and compliance.
- Generated £334K profit in one quarter.
- Achieved 10% year-over-year gross margin growth.
- OOH team logged 153K hours, adding £1.07M—23% of the total margin.