Order to cash process outsourcing services
Improve O2C workflows, implement intelligent automation and add scalability to your F&A teams
Discovery CallStreamline Order to Cash (02C) Cycles with Best Practices & Smart Automation
An order-to-cash (O2C) cycle is a complex chain of processes that starts from the point when a business receives an order to the point when the customer makes the payment for the good or service received. The multi-step and complex nature of an O2C cycle brings about high operation costs and makes it prone to errors, prompting finance leaders to look for ways to optimise their O2C process.
Through its outsourced O2C services, QX works closely with the clients to identify their specific organisational needs to deliver process excellence, implement smart automation and deliver a more wholesome customer experience.
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Benefits
Future Focus
Free onshore teams to focus on high value functions.
Process Optimisation
Improve company cash flow by building a dedicated team of O2C experts.
Better Customer Experience
Deliver a smoother and more professional experience to your customers.
Reduced Costs
Achieve significant cost savings and efficiency gains by partnering with O2C specialists.
Services
Accounts Receivable
Timely and effective O2C cycles are vital for a company’s cash flow, making it critical for organisations of all types and sizes. Through its outsourced Accounts Receivable services, QX implements best practices and process excellence to ensure that your business gets paid on time, while maintaining strong customer relationships.
Read MoreCredit Control
At QX, we focus on making sure that you get paid promptly by adhering to credit control best practices and process excellence. With clear performance benchmarks and SLAs, our services ensure that you achieve your cash flow goals while reducing operating costs.
Read MoreBilling
Businesses often end up spending a huge chunk of time, money and effort in billing processes such as generating bills, updating customer information and reviewing customer contracts. Under its O2C services, QX offers comprehensive billing solutions, allowing companies to set up offshore teams that work in tandem with onshore teams to optimise the billing process and improve cash flow management.
Read MoreCustomer Helpdesk
Resolving customer queries on time and providing them easy access to data makes a big part of ensuring a good customer experience. Query resolution can be an exhaustive task that can drain your company resources and take the focus away from critical functions. Partner with QX to set up a dedicated Customer Helpdesk, enabling customers to access relevant information, reduce queries, while rapidly resolving any disputes that may arise.
Read MoreCustomer Master Management
Organisations often find themselves struggling to collect and better utilise customer data in order to provide personalised service and build stronger relationships. Through its Customer Master Management service, QX builds and maintains customer master data, ensuring that your team has the right information at hand to deliver personalised treatment to your customers.
Read MoreMonth-end Closing
Most businesses, especially rapidly growing ones, end up spending a lot of time and resources in their month-end processes. In addition to placing an extra burden on the core accounting teams, these processes also take the focus away from critical functions. Through its month-end closing service, QX provides reliable and accurate support to organisations, helping them shave several days off on their month-end and management accounts preparation process.
Read MoreReporting
A company’s O2C process can involve a large number of transactions and functions, leading to severe complexities. Through its O2C reporting service, QX identifies your specific business needs to deliver in-depth, timely and accurate reports through personalised and intuitive dashboards.
Read MoreSoftware Capabilities
Choose the Best Finance & Accounting Outsourcing Services Provider
An award-winning company that is both SOC 2 and GDPR Compliant
ACCA- approved Gold Employer
ISO 27001 compliance for security & ISO 9001 compliant for quality management
A steady stream of qualified accountants through the QX Academy
Stay on top of all accounting jobs with QX Tracker App
Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
FAQs
Here are some of the most frequently asked questions around O2C outsourcing. If you have a question that isn’t answered here, please feel free to contact our sales team – they’ll be happy to help!
Outsourcing the entire O2C function to a specialist service provider can bring about a range of benefits that include healthier cash flows, improved customer relationships and reduced operational costs. However, these vendors also provide the flexibility of outsourcing certain tasks within the O2C function. Some of the key O2C tasks that you can outsource to an offshore team are:
- Accounts receivable
- Credit control
- Billing
- Customer helpdesk
- Customer master management
- Month-end closing
- Reporting
Some of the signs that indicate you should outsource your O2C include:
- Frequent process errors arising out of manual processes
- Hampered accuracy and efficiency
- Difficulty in hiring & retaining O2C specialists
- Dependency on age-old, manual processes
- Poor customer relationships
- Delayed payments
- High operational costs
- Compliance and regulatory challenges
- Inability to leverage financial information
No. In fact, working with a specialist O2C service provider can help streamline your collections and add an element of professionalism to the process. These outsourcing partners work with your existing customers to build trust factor and improve relationships to ensure that your business gets paid on time. Additionally, they will also provide you with regular updates & reports and consult you before taking any action against disputed invoices.
Many businesses often take to 02C outsourcing to bring down their operational costs. Building an offshore team of O2C specialists can bring about cost savings of 40-60%, though the exact figure can vary depending on the size of the organisation and the number of transactions and vendors it employs.
Outsourcing your R2R services to QX is quite straightforward. We start with a detailed consultation to understand your needs, followed by a customised proposal. Once agreed, the transition phase begins, setting up communication channels and aligning our services with your processes. In execution, our skilled team uses industry best practices and technology for accurate and timely R2R tasks. We prioritise transparency by providing regular updates. Quality assurance is central, ensuring compliance and data security. We emphasise continuous improvement, regularly assessing processes and incorporating feedback.
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