Outsourced Credit Control Services

Credit control outsourcing means handing over the responsibility of managing your receivables to a trusted external partner like QX Global Group. This includes everything from running credit checks and setting limits to invoicing and following up on payments.

Through credit control outsourcing, businesses can improve cash flow and bring down Days Sales Outstanding (DSO), ensuring payments come in on time and bad debts are kept to a minimum. It also frees up internal teams to focus on core operations, while experienced specialists handle the day-to-day of credit management. The result? Smoother financial operations, stronger customer relationships, and peace of mind knowing your credit policies are being followed with precision.

Outsourcing your credit control functions can bring real, practical benefits—especially if you’re looking to strengthen cash flow and streamline operations without adding overhead.

• Better Cash Flow – With professionals chasing payments and managing follow-ups, you’ll see faster collections and a lower DSO.
• Lean Operations – You avoid the costs of hiring, training, and managing an in-house team—without sacrificing performance.
• Focus Where It Matters – Your team can spend less time chasing invoices and more time on growth and strategic priorities.
• Lower Risk – Credit experts know how to spot red flags, set sensible credit limits, and reduce bad debt before it becomes a problem.
• Room to Scale – Whether your volumes grow or shrink, outsourced credit control functions adjust with you—no hiring or downsizing headaches.

Outsourced credit control is especially valuable in industries where staying on top of receivables is critical. Sectors like commercial real estate, recruitment, manufacturing, hospitality, and aviation often deal with high transaction volumes, complex billing, and tight compliance requirements.

In these environments, outsourcing helps take the pressure off internal teams. It improves cash flow, lowers the risk of bad debt, and gives businesses the space to focus on growth—without getting bogged down in collections and credit admin.

There are several benefits associated with outsourcing credit control to an experienced partner – namely, elimination of bad debts reduction in late payments and improved business relationships. Working with a third-party service provider can also allow your business to keep systematic record of clients, templatize due date reminders, provide swift query resolution and conduct polite but firm follow-ups. Finally, these specialists can also facilitate identification and implementation of right technology, which in turn simplifies and automates various tasks related to credit control.

No! It is often believed that outsourcing results into reduced business control but that is not true, especially when you partner with an experienced solutions provider. A specialist partner will function according to the structure and rules laid out in your business contract. In addition, whether the specialist takes care of the entire credit control function or just a few of its activities, is entirely dependent on you. They will not have the final say in your business decisions or strategies.

Cost saving is one of the key benefits of outsourcing credit control to a third-party vendor. However, the figure will vary depending on the size of the organization and the number of transactions and vendors it employs. Several businesses in the U.S. have saved costs ranging between 40-60%. Additionally, streamlining processes and improving efficiency adds to your overall savings.

An experienced specialist partner will have the capability to work with all major collection software systems. They are also up-to-date with the latest technologies and adapt to them within very short time frames. Some of the major software packages you should look out for include SAP Business One, Oracle E-Business Suite, SAP Concur, Kofax, Docuware, Access and Microsoft Dynamics NAV.

Credit control outsourcing companies use a mix of strategy, structure, and communication to stay on top of late payments and keep cash flow steady. Here’s how they typically handle it:

Proactive Follow-ups – They don’t wait for payments to go overdue. Regular reminders, follow-up calls, and emails help keep customers informed and on track.

Flexible Payment Options – When needed, they offer tailored solutions—like installment plans—to make it easier for customers to pay, without damaging the relationship.

Quick Dispute Handling – If there’s an issue holding up payment, they move fast to resolve it. That means fewer delays and fewer unpaid invoices.

Clear Terms, Firm Boundaries – By clearly communicating and consistently enforcing payment terms, they help set expectations and reduce repeat late payments.

Escalation When Necessary – If all else fails, credit control outsourcing companies can escalate unresolved cases through formal recovery steps or legal channels—always aligned with client policies and local regulations.

With these systems in place, outsourcing teams help minimize the impact of late payments—so your business can stay focused on growth, not chasing overdue invoices.

Transitioning to outsourcing credit control usually takes around 4 to 8 weeks, depending on the complexity of your systems and specific business needs.

The process starts with a detailed assessment to understand how your current credit control setup works. From there, services are customized to fit your operations, the right tech is integrated, and your team receives full training and support.

A pilot phase helps iron out any issues and ensures everything’s running smoothly before the full rollout—keeping disruption to a minimum and setting you up for long-term success.

QX takes compliance seriously across all our outsourcing credit control services. We keep a close eye on regulatory updates like the FDCPA and other relevant U.S. laws.

Our teams go through regular training, and we’ve built strong internal checks to keep things tight and audit-ready. On the tech side, we use secure systems that protect client and customer data at every step. For our clients, that means credit control that’s not just efficient—but also fully aligned with U.S. compliance standards.

QX brings over 20 years of experience delivering credit control services to U.S. businesses across industries like commercial real estate, manufacturing, retail, recruitment, hospitality, and aviation.

Our team understands the specific challenges that come with managing receivables in the U.S. market—from compliance and cash flow to customer communication. We use that experience to build tailored credit control strategies that fit each client’s needs, improve DSO, and strengthen overall financial performance.

With the right mix of industry insight, smart tech, and hands-on execution, we’ve helped clients take control of their receivables—without compromising on compliance or customer relationships.