Supplier Helpdesk Solutions
Centralize supplier query management and build long-lasting supplier relationships with QX’s tailored supplier helpdesk solutions
Discovery CallSmoother Management and Addressal of Supplier Queries Delivered by Team of Communication Experts
Due to digitization, suppliers and vendors in today’s world expect easy access to information and responses online. QX’s Supplier Helpdesk Support solutions easily enable suppliers to access relevant information. These solutions help reduce supplier queries, while also recording and quickly resolving any queries that may arise.
We offer the AP supplier helpdesk support as a part of our P2P suite of solutions. Our Supplier Helpdesk ensures that your organization offers a good experience to your suppliers, leading to stable and strong relationships.
For Business Enquiries
Benefits
Swift Query Resolution
Ensure that supplier queries are properly categorized and resolved as per priority, thereby ensuring that the most pressing problems are resolved first.
Continuous Process Improvement
Maintain records of the most common issues, details pertaining to action of individual suppliers, and more. Further, analysis of this information helps optimize the entire P2P process.
Happier Suppliers
With a dedicated helpdesk for AP, the suppliers have a single point of contact that they can connect, thereby increasing supplier satisfaction and improved relationships.
Services
Solutions
- Supplier relationship management
- Supplier query management
Choose the Best Finance & Accounting Outsourcing Services Provider
An award-winning company that is both SOC 2 and GDPR Compliant
ACCA- approved Gold Employer
ISO 27001 compliance for security & ISO 9001 compliant for quality management
A steady stream of qualified accountants through the QX Academy
Stay on top of all accounting jobs with QX Tracker App
Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
FAQs
Here are some of the most frequently asked questions around Supplier Helpdesk Solutions. If you have a question that isn’t answered here, please feel free to contact our team – we will be happy to help!
In the modern-day business scenario, customer experience plays a more important role than ever before and can have a direct impact on your overall business performance. With the changing business landscape, suppliers and vendors have come to expect easy access to information and responses online.
QX’s outsourced supplier helpdesk solutions enable you to centralize and streamline supplier query management. Using a combination of the right people, processes and platforms, we reduce supplier queries, while also recording and quickly resolving any queries that may arise. By working with our team of communication experts, you are poised to deliver a world-class experience to your suppliers.
What are some of the key factors I should consider while evaluating a potential outsourcing partner?
It’s critical that you conduct proper due diligence before deciding to work with a business process outsourcing company. Some of the key factors you should look into include:
- Business experience: Look into how long they have been in business
- Qualifications & Expertise: Check if the team has relevant accreditations & certifications and conducts frequent upskilling
- References and testimonials: Get in touch with former clients and try to learn about their experience
- Internal controls: Ensure that you learn more about their compliance with legal and regulatory requirements. Also, check if they follow strict security measures and if their employees are trained on data security.
In addition to improving the supplier experience, cost reduction is often considered to be one of the key drivers for businesses to set up outsourced supplier helpdesks. However, the exact quantum of cost savings can depend on a range of factors like size of the organization and the volume of suppliers & queries. Several businesses have saved costs ranging between 40-60%. To add to that, streamlined processes and improved efficiency also contributes to overall savings.
Ever since its inception in 2003, QX has been providing a range of outsourced P2P solutions, including Supplier Helpdesk to businesses in the US and UK. We specialize in accounting for student housing, multifamily, senior living and property management companies. In addition, we also serve clients in recruitment, manufacturing, and wines & spirits amongst other industries.
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