Supplier Helpdesk Service
Centralise supplier queries management and build long-lasting relationships with QX’s outsourced supplier helpdesk services
Discovery CallReduce and Rapidly Resolve Queries to Deliver a World-class Supplier Experience
With digitisation of the purchasing process, today’s suppliers and vendors expect to access information and responses online. Our accounts payable Supplier Helpdesk Support services enable suppliers to access relevant information with ease. These services help reduce supplier queries, while also rapidly resolving any queries that may arise.
We offer the AP supplier helpdesk support as a part of our P2P suite of services. Our Supplier Helpdesk ensures that your organisation provides a good experience, leading to stable and strong supplier relationships.
For Business Enquiries
Benefits
Faster Query Resolution
Ensure that supplier queries are properly categorised and resolved as per priority, ensuring that the most pressing problems are resolved first.
Process Optimisation
Maintain records of the most common issues, details pertaining to action of individual suppliers and more to optimise the entire P2P process.
Improved Supplier Relationships
Establish a single point of contact for suppliers to increase satisfaction and improve relationships.
Reduced Costs
Work with a dedicated team of offshore experts to reduce cost of operations by up to 50%.
Services
- Supplier Relationship Management
- Supplier Query Management
Choose the Best Finance & Accounting Outsourcing Services Provider
An award-winning company that is both SOC 2 and GDPR Compliant
ACCA- approved Gold Employer
ISO 27001 compliance for security & ISO 9001 compliant for quality management
A steady stream of qualified accountants through the QX Academy
Stay on top of all accounting jobs with QX Tracker App
Flexible engagement models catering to all requirements, whether big, minor, temporary, or permanent
FAQs
Here are some of the most frequently asked questions around Supplier Helpdesk outsourcing. If you have a question that isn’t answered here, please feel free to get in touch – we’ll be happy to help!
Setting up a Supplier Helpdesk is an important front-office function that has to be performed by businesses of all sizes, across industries. Small to medium companies look to partner with a sourcing agency for this particular task and eliminate the need of hiring dedicated onshore resources. On the other hand, large-sized companies take to outsourcing to address high volume of queries and deliver a seamless supplier experience.
Cost saving is often one of the main reasons why businesses consider setting up outsourced supplier helpdesks. Though the exact figure depends on the size of the organization and the volume of incoming queries, businesses usually end up saving 40-60% of their operational costs. Additionally, streamlined processes and elimination of need to hire onshore resources adds to your overall savings.
While outsourcing your F&A tasks to a third-party vendor, you must consider the following points:
- Industry experience
- Knowledge of relevant tools & software
- Certifications and accreditations
- Transparent communication
- Flexibility and scalability of solutions
- Attention to detail
QX has been providing a range of outsourced P2P services, including Supplier Helpdesk to businesses in the UK since 2003. We work with SMEs to large-sized organsations spread across industries like PBSA, recruitment, manufacturing and wines & spirits amongst others. We follow a unique partnership approach which allows us to understand the specific organisational needs of our clients, devise customised solutions and ensure seamless transition to revamped processes.
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