How Out-of-Hours Support Helped a Staffing Firm Achieve 400% ROI in One Year

The staffing firm has been helping hospitals and clinics hire compliant doctors, allied health professionals, and nurses since 2003. Although they experienced rapid growth, they struggled to meet staffing requests that accumulated during evenings, weekends, and holidays. This left their in-house team stressed and overwhelmed with work. That’s when they turned to Out-of-Hours Support for staffing firms to relieve the pressure and refocus on core activities. Let’s discuss step-by-step the problem faced by the client and how they ended up booking 1000+ shifts and 400% ROI in a year.

How Out-Of-Hours Support Helped The Staffing Firm

Running a staffing firm involves juggling multiple tasks, from sourcing top talent to ensuring smooth shift bookings. But when after-hours requests pile up, firms often face the following challenges:

1. Unfilled Shifts and Lost Revenue: Without out of hours support, the client had lost valuable opportunities to fill critical shifts during evenings, weekends, or holidays.
2. Overworked Teams: Onshore recruiters often felt overwhelmed managing after-hours tasks, leaving little bandwidth for sourcing new candidates.
3. Urgent Queries and Booking Gaps: Last-minute changes and cancellations further burdened in-house teams, affecting client satisfaction.
4. Limited Scalability: Without a robust out of hours support model, the firm struggled to grow and meet increasing demands.

How QX’s Out-of-Hours Service Helped The Staffing Firm

QX Global Group identified that the solution wasn’t just about extending hours—it was about empowering the client’s existing workforce to do what they do best. With QX’s dedicated out-of-hours support team, the client had continuous support at critical times, reducing operational stress and capturing revenue opportunities.

Here’s how QX addressed the challenges with smart, strategic solutions:

1. Evening, Weekend, and Holiday Support: With QX’s best out-of-hours support services, all  shifts from 16:00 to 23:00 were covered, along with weekend and holiday coverage.
2. Seamless Booking Management: The out-of-hours team managed bookings, allowing the recruiters to focus on sourcing top talent rather than spending time on administrative tasks.
3. Handling Urgent Queries: The out-of-hours team efficiently managed first-line queries and last-minute changes, alleviating pressure from the onshore team.
4. Scalable Support: QX adjusted the team size according to resource availability and market conditions, providing the client with the flexibility to grow without being constrained by internal limitations.

The Impact: Out-of-Hours Numbers That Tell the Story

QX’s out of hours support model helped a staffing firm achieve remarkable outcomes:

• 350 Shifts Booked Monthly: Generated £150K in revenue within a year.
• 400% ROI: Encouraged the client to expand their team with three new full-time employees.
• 1,000 Shifts Booked Monthly: Combined efforts of OOH and day teams ensured consistent growth.

Conclusion: Scale Your Staffing Firm with Out-of-Hours Support

In a fast-paced staffing environment, after-hours operations can make or break profitability. With the best out of hours support services, firms can ensure seamless service, reduce team stress, and focus on strategic growth. Let QX Global Group handle the complexities while you build lasting relationships with candidates and clients.

Ready to transform your operations? Contact us today to learn more about our tailored out of hours support for staffing firms.

FAQs: All About Out-of-Hours Support for Staffing Firms

What is out-of-hours support for staffing firms?
Out-of-hours support involves providing assistance beyond regular working hours to handle urgent tasks like shift bookings, cancellations, and client queries.

Why is out-of-hours support important for US staffing firms?
It ensures seamless service continuity, reduces unfilled shifts, and alleviates recruiter workload, boosting both efficiency and revenue.

How does out-of-hours support benefit US staffing firms?
It drives scalability, improves client satisfaction, and allows onshore teams to focus on core activities.

What types of tasks can be handled by out-of-hours support?
Tasks include managing shift bookings, handling urgent queries, and addressing last-minute cancellations.

5. How can staffing firms implement out-of-hours support?
Partnering with experts like QX Global Group ensures tailored out of hours support services that meet unique business needs.

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Originally published Oct 22, 2024 08:10:20, updated Jan 17 2025

Topics: OOH Recruitment Services, Out-of-Hours Recruitment Services, Out-of-hours Support, Outsourced Recruitment Services