Strengthening an Existing GCC for a Top-60 US Accounting Firm
CASE STUDY

Strengthening an Existing GCC for a Top-60 US Accounting Firm

Client Profile

Top 60 US CPA firm br 
  • Top-60 US accounting firm
  • Existing Global Capability Center (GCC) in India
  • High-volume US tax and audit operations

Business Context

The firm had already invested in a GCC to support volume-driven work. As complexity increased, the existing GCC faced limitations in:

  • heap_snapshot_large handling higher-complexity tax and audit engagements
  • bar_chart_4_bars scaling senior capability during peak demand
  • person_check reducing reliance on US leadership for execution

The firm wanted to strengthen the GCC without restructuring or changing ownership.

Challenge

  • Capability gaps at senior and review levels within the GCC
  • Overstretch of US senior tax professionals
  • Limited flexibility to scale for complex work during peak periods

 

Solution

QX supported the existing GCC by adding a managed delivery layer:

  • Deployed experienced professionals to support complex tax preparation and audit work
  • Embedded teams into existing GCC workflows and governance structures
  • Worked in alignment with US leadership and GCC management
  • Provided scalable capacity without altering the GCC’s ownership model

 

Impact

  • directory_sync Improved turnaround on complex tax filings
  • groups Reduced pressure on senior US teams
  • settings_timelapse Enabled the GCC to support higher-value work
  • compress Created scalability without disrupting the existing operating model

Key Takeaway

The firm retained full ownership of its GCC while gaining operational depth and flexibility to support growth.

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