Coca-Cola Hellenic: 3 steps from transactional to commercial services

“Just four years ago the concept of Shared Services was relatively unknown. Today, our team has acquired sufficient skills and understanding, and has gained the confidence of senior management, to the extent that we are able to take on the more sensitive processes directly facing the end customers “.

— Manolis Fafalios, Shared Services (Transition) Director, Coca-Cola Hellenic

Coca-Cola Hellenic(CCH) Bottling Company S.A. is the world’s second-largest Coca-Cola anchor bottler. It is the bottler in 28 countries; its well-established markets include Greece, Cyprus, the Republic of Ireland, Northern Ireland, Austria, Switzerland, and Italy. In 2010, the company had a revenue of €6.794 billion and 42,500 employees.

In just four years, the CCH Business Services Organization in Sofia, Bulgaria, has established itself as a valued and strategic partner. The case study highlights how CCH has developed the Finance and human resources end-to-end Shared Services solution across 22 countries, and overcame the challenges along the entire implementation journey from Business Case through to Design/Build/Deploy/Stabilization plus expansion of scope.

Download the Coca-Cola Hellenic Case Study to find out how the team implemented this end-to-end multifunctional Shared Services Organization.