The Secret Behind A Staffing Firm’s 1000+ Shift Bookings In Just One Year

The staffing firm has been helping hospitals and clinics hire compliant doctors, allied health professionals, and nurses since 2003. Although they experienced rapid growth, they struggled to meet staffing requests that accumulated during evenings, weekends, and holidays. This left their in-house team stressed and overwhelmed with work. That’s when they turned to outsourced recruitment support to relieve the pressure and refocus on core activities. Let’s discuss step-by-step the problem faced by the client and how they ended up booking 1000+ shifts and 400% ROI in a year.

The Problem: When Operations Slip, Profits Dip

Running a healthcare staffing firm requires careful coordination, especially when managing cancellations, bookings, and last-minute requests. Yet, the client was struggling with key challenges:

1. Loss of Profits Due to Booking Gaps: Without support for evenings, weekends, or holidays, shifts went unfilled, resulting in revenue loss.

2. Overwhelmed Recruiters: Recruiters were stretched thin managing bookings, leaving them with little time to focus on sourcing candidates—a crucial activity for the firm’s growth.

3. First-Line Queries Adding Pressure: Onshore teams were overburdened with handling last-minute cancellations and urgent booking queries.

4. Lack of Scalability: The team couldn’t expand as planned due to limited access to databases and resources, further limiting the company’s ability to meet market demands.

The Solution: QX’s Out-of-Hours Team to the Rescue

QX Global Group identified that the solution wasn’t just about extending hours—it was about empowering the client’s existing workforce to do what they do best. By introducing a dedicated Out-of-Hours (OOH) team, QX ensured the client had continuous support at critical times, reducing operational stress and capturing revenue opportunities.

Here’s how QX addressed the challenges with smart, strategic solutions:

1. Evening, Weekend, and Holiday Support: The OOH team covered shifts from 16:00 to 23:00 and offered weekend and holiday coverage, reducing unfilled bookings.

2. Seamless Booking Management: With the OOH team managing bookings, the recruiters could focus on sourcing top talent rather than spending time on administrative tasks.

3. Handling Urgent Queries: The Out-of-Hours OOH team efficiently managed first-line queries and last-minute changes, alleviating pressure from the onshore team.

4. Scalable Support: QX adjusted the team size according to resource availability and market conditions, providing the client with the flexibility to grow without being constrained by internal limitations.

The Impact: Out-of-Hours Numbers That Tell the Story

The introduction of QX’s Out-of-Hours support proved to be a game-changer for the client. With both the OOH and Day Bookings teams working in tandem, the staffing firm unlocked new potential for revenue growth.

350 Shifts Booked Monthly by the OOH Team: This effort alone generated £150K in revenue within a year.

• Day Team Achievements: The day team booked 400 shifts monthly, earning £200K annually.
• 400% ROI from OOH Support: Impressed by the return on investment, the client expanded their Day Bookings Team with 3 new full-time employees (FTEs) in January 2023.
• Sustained Performance: Today, both teams book an average of 1,000 shifts per month, ensuring business continuity and client satisfaction.

A New Dawn for Healthcare Staffing

With QX providing reliable Out-of-Hours support, the staffing firm now operates with the confidence that every shift will be covered—no matter the time or day. This partnership not only ensured profitability but also empowered the client’s recruiters to focus on what they do best: sourcing top talent to meet the UK’s growing healthcare demands.

Looking for Similar Results?

If your staffing firm is facing similar challenges with managing after-hours bookings or scaling your team, QX Global Group can help. Let us handle the operational complexities so you can focus on what truly matters—building lasting relationships with candidates and clients.

Originally published Oct 22, 2024 08:10:20, updated Oct 22 2024

Topics: OOH Recruitment Services, Out-of-Hours Recruitment Services, Out-of-hours Support, Outsourced Recruitment Services