The client is a software company specialising in operational management solutions. They are pioneers in workforce optimisation software solutions for back offices, operating out of 2 continents with their headquarters in the UK. Their IT and software system services are used by an array of blue-chip companies and they have more than 50,000 users registered for their operational intelligence software.
In our initial discussions, we identified the need to map their entire financial and accounting process. This detailed mapping identified procedural issues and enabled us to create better controls for each process. Some of the key steps we took: