Business Process Consulting Services | Business Transformation

The robustness of a company’s processes has a direct impact on its profitability, employee motivation levels, and scope of growth. However, many organisations and departments hit a growth plateau owing to outdated and/or redundant processes.

QX Global Group offers comprehensive Process Consulting Services that focus on analysing, optimising and redesigning your existing workflows. Benefit from the valuable expert advice of our process consultants to enhance productivity, improve efficiency and build agile workspaces.

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DELIVERY MODEL CONSULTING OPERATING MODEL CONSULTING AUTOMATION CONSULTING

ACCELERATING BUSINESS TRANSFORMATION WITH PROCESS CONSULTING SERVICE

IN-DEPTH PROCESS ANALYSIS

Work with a skilled team of process management consultants to objectively identify, map and document your company processess

TECHNOLOGICAL TRANSFORMATIONS

Identify areas of improvement and implement automation of redundant tasks with advanced technology

SCALABLE MODELS

Use expert knowledge to overhaul your operating models and build global, connected teams

INCREASED AGILITY

Improve general efficiency across business by improving on current process flows

PROCESS CONSULTING SERVICE OFFERINGS

To help your business achieve desired goals, QX offers a wide range of sub-services under the umbrella of business Process Consulting Services

PROCESS MAPPING (2-12 WEEKS CYCLE)

Ideal for businesses planning to outsource or implement technology, this service involves providing assistance in mapping of end-to-end processes, identifying controls & hand-offs and documentation of existing processes.

PROCESS STANDARISATION (4-12 WEEKS CYCLE)

A critical step before transformation, Process Standardisation can help you in map non-standard processes across delivery centres, identify non-standard pieces and suggest standarisation plans.

PROCESS OPTIMISATION (2-12 WEEKS CYCLE)

At the heart of Process Optimisation service is Process Gap Analysis, Process Metric Analysis and Benchmarking and Lean Analysis. The QX team conducts these analyses to develop a Process Maturity Model which plots the ‘As Is’ Maturity, identifies gaps in design/implementation and provides a roadmap of Process Optimisation.

OUTSOURCE ABILITY ANALYSIS (2-8 WEEKS CYCLE)

Identify functional or organisational business processes that are well suited for outsourcing. Furthermore, the QX can also help in creating business case of the outsourced processes by using Heat Map Mechanism through questionnaires, surveys and interviews.

GBS MODELLING & IMPLEMENTATION (2-3 MONTHS OF CONSULTING AND 9-18 MONTHS OF IMPLEMENTATION)

Get expert guidance in creating the ideal GBS model for your organisation. The service provides organisation with the flexibility of either getting the QX team to work remotely through questionnaires, surveys and interviews or work on the ground for project implementation.

WORKING CAPITAL OPTIMISATION (4-12 WEEKS CYCLE)

Work with QX consultants to evaluate your working capital issues and chalk out a clear roadmap for working capital optimization. The service provides organisation with the flexibility of either getting the QX team to work remotely through questionnaires, surveys and interviews or work on the ground for project implementation.

CURRENT BUSINESS PROCESSES HOLDING BACK BUSINESSES GROWTH?

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QX GLOBAL GROUP’S PROCESS CONSULTING TOOLKIT

Process HEAT MAPPING

Use HM Tool Kit to evaluate the transformation/ outsourcing index of a process over predefined parameters

Process Gap Analysis

A combination of process walk-through & Lean analysis resulting in a process health check report with recommendations.

Performance Metric analysis & benchmarking

Assessment of service levels and ops metrics and comparing with benchmarks to arrive at recommendations to improve quality & productivity

SSC Setup & Operations Framework

End to End SSC setup advisory with project and transition planning along with operations framework and documented processes

Off shoring & outsourcing strategy

Assess the current state of processes and functions and present business case around the activities to be retained “as is”, transformed and retained and outsourced

Process controls review and Risk Management

Process review with an emphasis on controls (existence, definition, robustness) and recommendations to enhance, test controls.

Process improvement projects

Identify and implement PI projects (including Six Sigma DMAIC projects). Activities include execution, change management and reporting

Reporting and Dashboard – assessment & design

Review of the reporting function to identify redundancies, inaccuracies and create a data collection plan with dashboards.

Process Standardization, consolidation

Review of processes across delivery locations and recommendations on best practice sharing, consolidation and standardization

Optimised & streamlined operations with

Process Consulting Services