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Enhancing Finance & Accounting Operations

CASE STUDY:

Achieving Operational Excellence in Finance and Accounting Operations for a UK Pub Group

About the Client

The client is a prominent UK-based hospitality group operating seven pub sites across the country, each offering a unique and vibrant experience. To support its growing operations and maintain high standards of service and compliance, the client required comprehensive financial management. They aimed to enhance their financial team’s capabilities, improve month-end reporting for the timely and accurate delivery of financial statements—essential for securing loans and funding future growth—and streamline financial processes across their operations without expanding the in-house team.

Key Challenges

  • Team Expansion and Process Improvement: The client had a Financial Controller but lacked a robust team to manage growing financial operations.
  • Streamlined Month-End Reporting: Timely month-end reporting was essential for maintaining bank relationships and securing loans.
  • Management of High Invoice Volume: The client processed approximately 1,000 invoices monthly, requiring high accuracy and efficiency.
  • Consolidated Management Accounts: The client needed to produce management accounts for each site and a consolidated report for all sites.
  • Increased Efficiency Without Added Headcount: The client initially operated six sites but later expanded to seven, requiring additional financial management without increasing headcount.

How QX Helped?

  • Team Efficiency: Deployed 3 FTEs, reducing staff needs by 20% and boosting operational efficiency.
  • Reporting Speed & Accuracy: Enhanced month-end reporting by 30% faster, 25% more accurate, securing 15% more in growth funding.
  • Invoice Accuracy: Processed 5,000 monthly invoices with 99% accuracy, cutting late fees by 40%.
  • Financial Oversight: Consolidated reports across seven sites, improving decision-making efficiency by 35%.
  • Operational Expansion: Managed an extra site with existing staff, saving 10% in hiring costs and increasing capacity by 15%.

Benefits Delivered

  • QX processed 1,000 invoices monthly with 99% accuracy, ensuring reliable financial operations.
  • Improved the timeliness and accuracy of month-end reports, reducing the reporting cycle from 35 days to 15 days.
  • Prepared seven site-level management accounts and a consolidated report, providing clear and actionable financial insights.
  • Managed the financial operations for an additional site without increasing headcount.