Client’s Challenges
- Onshore team was overburdened with shift bookings, sourcing, payroll, and timesheets
- Revenue loss due to delays and missed shift allocation opportunities
- Inaccurate scheduling during peak times affected shift coverage and satisfaction
- High operational costs with minimal ability to scale quickly
- Urgent need to stabilize operations through a structured offshore solution
How QX Helped
- Hired & onboarded 20 FTEs for offshore shift booking.
- Built JDs, RACI charts & ran dual-phase training.
- Booked 7,000+ shifts with 100% accuracy, generating £300K+ revenue.
- Deployed dashboards, DPRs & trackers for automation and visibility.
- Set up SOPs, governance tools & secured client sign-off in 3 months.
- Achieved 100% CSAT, cleared backlogs & built a scalable process.