Due to digitization, suppliers and vendors in today’s world expect easy access to information and responses online. QX’s Supplier Helpdesk Support solutions easily enable suppliers to access relevant information. These solutions help reduce supplier queries, while also recording and quickly resolving any queries that may arise.
We offer the AP supplier helpdesk support as a part of our P2P suite of solutions. Our Supplier Helpdesk ensures that your organization offers a good experience to your suppliers, leading to stable and strong relationships.
HOW QX’S SUPPLIER HELPDESK SOLUTIONS HELP BUSINESSES CENTRALIZE SUPPLIER MANAGEMENT
QUICKER PROBLEM RESOLUTION VIA CENTRALIZATION
Experienced and trained AP professionals manage the centralized supplier helpdesk and ensure that supplier queries are properly categorized and resolved as per priority, thereby ensuring that the most pressing problems are resolved first.
KNOWLEDGEBASE FOR IMPROVEMENT
QX’s helpdesk teams maintain records of the most common issues, details pertaining to action of individual suppliers, and more. Further, analysis of this information helps optimize the entire P2P process.
MORE SATISFIED SUPPLIERS
With a dedicated helpdesk for AP, the suppliers have a single point of contact that they can connect with and surety that they will get a response. This increases supplier satisfaction and improves relationships.
WANT TO DELIVER A SUPERIOR SUPPLIER HELPDESK EXPERIENCE TO YOUR BUSINESS PARTNERS?
AP SUPPLIER HELPDESK FOR A STREAMLINED P2P PROCESS
QX offers personalized AP supplier helpdesk solutions to ensure that supplier queries are resolved satisfactorily and on time. Our key areas of focus include:
SUPPLIER RELATIONSHIP MANAGEMENT
With a centralized, categorized, and up-to-date database of vendors, it is easy to track payments and communicate effectively with all your suppliers. QX helps you set up and maintain effective systems to improve supplier relationship management.
SUPPLIER QUERY MANAGEMENT
We use a reliable query management system to maintain a log of our inbound and outbound response rate. Close monitoring of the process and performance ensures that suppliers receive prompt and high-quality service, irrespective of the specific individuals handling the queries.
GAIN INSIGHTS INTO HOW OUR SERVICES CAN HELP YOUR BUSINESS ENHANCE SUPPLIER MANAGEMENT AND DELIVER A BETTER EXPERIENCE.