A timely and effective order-to-cash cycle is vital for improved cash flow, and it plays a critical role in optimising business performance. Setting up a good accounts receivable and credit control process is the starting point for both.
At QX, we focus on making sure that you get paid promptly by adhering to credit control best practices and process excellence. At the same time, we ensure that our services help you build stronger customer relationships. With clear performance benchmarks and SLAs, our services ensure that you achieve your cash flow goals while reducing operating costs.
Optimise your working capital with QX’s Accounts Receivable and Credit Control Services
Reduce Days Sales Outstanding
We have helped many of our clients reduce their DSO and cash collection shortfalls. With dedicated AR and credit control experts by your side, you can achieve this goal too.
Improve cash allocation
We focus on rectifying unallocated cash value and reduce unallocated cash to the lowest possible figure, helping you boost working capital.
Better visibility into transactions
Wide variety of reports, customised to meet your needs: Daily cash collection, monthly DSO, unallocated cash vs. target, performance dashboard, and more.
Smooth customer experience
Well trained communications experts in the credit control team ensure that your customers get ample but polite reminders, so that relationships are not adversely impacted.
Well monitored, high performance teams
Processes for daily monitoring on call logs, call barging, real-time status on number of ledgers chased by the staff, screen display on the floor for call stats visibility for an highly effective credit control process.
Transformation and optimisation
Support to identify, implement and run digitised accounts receivable and credit control processes using intelligent, automation-driven workflow tools.
Looking for a partner who can help you take your accounts receivable and credit control process to the next level?
We begin by gaining an understanding of your business imperatives, your existing processes and your expectations from outsourcing. Based on your goals, we provide a wide range of accounts receivable services that help your business maximise collections, reduce days’ sales outstanding (DSOs) and improve liquidity. Our service provides you with:
Accounts receivable services
Customer set-up and maintenance
Set-up AR follow-up mechanism
Raise invoices based on the occurrence and send for authorisation
Customer queries resolution
Invoice chasing, escalation, and resolution
Maintain sales ledger accurately
Invoice Discounting Reporting and ReconciliationInvoice Discounting Reporting and Reconciliation
Customised accounts receivable reports
Cash allocation for receipts
Revenue reconciliation on weekly and monthly basis
Monthly MIS reports
Master Vendor reconciliation
AR aging reports
Issuing refund checks and credit memos
Accounts receivable deductions management
Credit Control Services
Post invoice verification
Chasing via telephone, email or fax
Follow up for invoices and payments promised
Dunning letters and statements
Update remittance advices and receipts from bank statement
Debt collection against previous Aged Debtors’ report
Liaise with legal & compliance department for legal action
Credit control MIS reports
Aged Debtors report with last month comparison and commentary
Collection by age of the debtor
Debtors’ report with comments on debtors older than 60 days and 90+ days
The QX accounts payable team works with industry-standard software to streamline finance and accounting. Additionally, we are also flexible to incorporating any additional systems in our solutions to suit your specific organisational needs.
Explore more to gain insights into AR & Credit Control processes and outsourcing
Should I outsource credit control?
Keeping bad debts to a minimum and optimising cash flow are vital to the success of any business. Can outsourcing help?