Accounts Receivable and Credit Control Services

Optimise cash flow, reduce DSOs and build strong supplier relationships with professional and reliable AR and credit control support.


A timely and effective order-to-cash cycle is vital for improved cash flow, and it plays a critical role in optimising business performance. Setting up a good accounts receivable and credit control process is the starting point for both.

At QX, we focus on making sure that you get paid promptly by adhering to credit control best practices and process excellence. At the same time, we ensure that our services help you build stronger customer relationships. With clear performance benchmarks and SLAs, our services ensure that you achieve your cash flow goals while reducing operating costs.

Optimise your working capital with QX’s Accounts Receivable and Credit Control Services

Reduce Days Sales Outstanding

We have helped many of our clients reduce their DSO and cash collection shortfalls. With dedicated AR and credit control experts by your side, you can achieve this goal too.

Improve cash allocation

We focus on rectifying unallocated cash value and reduce unallocated cash to the lowest possible figure, helping you boost working capital.

Better visibility into transactions

Wide variety of reports, customised to meet your needs: Daily cash collection, monthly DSO, unallocated cash vs. target, performance dashboard, and more.

Smooth customer experience

Well trained communications experts in the credit control team ensure that your customers get ample but polite reminders, so that relationships are not adversely impacted.

Well monitored, high performance teams

Processes for daily monitoring on call logs, call barging, real-time status on number of ledgers chased by the staff, screen display on the floor for call stats visibility for an highly effective credit control process.

Transformation and optimisation

Support to identify, implement and run digitised accounts receivable and credit control processes using intelligent, automation-driven workflow tools.

Looking for a partner who can help you take your accounts receivable and credit control process to the next level?

Accounts Receivable and Credit Control Services

We begin by gaining an understanding of your business imperatives, your existing processes and your expectations from outsourcing. Based on your goals, we provide a wide range of accounts receivable services that help your business maximise collections, reduce days’ sales outstanding (DSOs) and improve liquidity. Our service provides you with:

Accounts receivable services

Customer set-up and maintenance
Credit Checks
Set-up AR follow-up mechanism
Raise invoices based on the occurrence and send for authorisation
Customer queries resolution
Invoice chasing, escalation, and resolution
Maintain sales ledger accurately
Invoice Discounting Reporting and ReconciliationInvoice Discounting Reporting and Reconciliation
Customised accounts receivable reports
Cash allocation for receipts
Revenue reconciliation on weekly and monthly basis
Monthly MIS reports
Master Vendor reconciliation
AR aging reports
Issuing refund checks and credit memos
Accounts receivable deductions management

Credit Control Services 

Pre-invoice check
Post invoice verification
Chasing via telephone, email or fax
Follow up for invoices and payments promised
Dunning letters and statements
Update remittance advices and receipts from bank statement
Cash allocations
Debt collection against previous Aged Debtors’ report
Liaise with legal & compliance department for legal action
Credit control MIS reports
Aged Debtors report with last month comparison and commentary
Collection by age of the debtor
Debtors’ report with comments on debtors older than 60 days and 90+ days
Debtors’ ledger review
Suspected debtors – “Debtors can’t pay” and “Debtors wouldn’t pay” analysis
Reports for Debtors “On Stop”, Debtors for “Legal actions”, Debtors for “Recommencement”

QX Success Stories

Read how QX’s AR & Credit Control services enabled transformation across industries:

Streamlining Credit Control and Accounts Receivable for Leading Recruitment Business
How we helped ABPL streamline AR activities and reduce operational overheads

Software Capability

The QX accounts payable team works with industry-standard software to streamline finance and accounting. Additionally, we are also flexible to incorporating any additional systems in our solutions to suit your specific organisational needs.

Resource Zone

Explore more to gain insights into AR & Credit Control processes and outsourcing

Should I outsource credit control?

Keeping bad debts to a minimum and optimising cash flow are vital to the success of any business. Can outsourcing help?

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10 steps towards an improved credit control process

If you want to improve credit control processes, it is important to do a few things right. This article discusses 10 such things.

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Key AR challenges faced in recruitment and how to solve them

Cash flow is a key concern from finance leaders in the recruitment sector. Overcoming challenges related to accounts receivable and credit control is the key to a good cash flow.

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Partner with QX to transform your accounts receivable and credit control processes.