With digitisation of the purchasing process, today’s suppliers and vendors expect to access information and responses online. Our accounts payable Supplier Helpdesk Support services easily enable suppliers to access relevant information. These services help reduce supplier queries, while also recording and rapidly resolving any queries that may arise.
We offer the AP supplier helpdesk support as a part of our P2P suite of services. Our Supplier Helpdesk ensures that your organisation provides a good experience, leading to stable and strong supplier relationships.
Experienced and trained AP professionals managing the centralised supplier helpdesk ensure that supplier queries are properly categorised and resolved as per priority, ensuring that the most pressing problems are resolved first.
QX’s helpdesk teams maintain records of the most common issues, details pertaining to action of individual suppliers and more. Analysis of this information helps optimise the entire P2P process.
With a dedicated helpdesk for AP, the suppliers have a single point of contact they can reach, with a surety that they will get a response. This increases supplier satisfaction and improves relationships.
QX offers personalised AP supplier helpdesk services to ensure that supplier queries are resolved satisfactorily and on time. Our key areas of focus include:
With a centralised, categorised and up-to-date database of vendors, it is easy to track payments and communicate effectively with all the suppliers. QX helps clients set up and maintain effective systems to improve supplier relationship management.
We use a reliable query management system to maintain a log of inbound and outbound response rate. Close monitoring of the process and performance ensures that suppliers receive prompt and high-quality service, irrespective of the specific individuals handling the queries.